Olga Borisova

• Maintained high-quality company data across systems (1KC, SAP, Siebel, GCM and xDM) in compliance with GDPR.

• Handled customer and vendor requests using Business Efecte, resolving cases promptly and accurately.

• Verified and updated company records using Dun & Bradstreet and internal sources.

• Performed company checks and resolved data discrepancies through direct communication with requesters.

• Supported global operations, including Asia and US teams.

• Contributed to process improvements and system enhancements through feedback and proposals.

The successful collaboration with Pixelhero Ltd. (The Design Studio which is located in Tallinn, Estonia) on projects developing a Web application and Mobile application for PrivatTopResource Ltd.
The project requested a team of a Project Manager, a Senior UX designer, a Frontend Developer, and two Backend Web Developers to work on developing the applications.

• Built and managed strategic partnerships with bank stakeholders, including development of commercial offers, contracts, and cooperation terms.

• Led presentations and training sessions for bank partner teams on insurance products and sales techniques across all regional branches.

• Supervised joint bancassurance projects, ensuring smooth collaboration, system support, and methodological guidance for partner employees.

• Developed marketing and promotional materials tailored to VIP clients and conducted motivational campaigns for bank staff.

• Prepared and presented financial and business reports for international stakeholders (ERGO Group, Germany & Lithuania) and participated in high-level European conferences.

• Collaborated with IT developers on system enhancements to support partner needs and ensure seamless insurance platform performance.

• Maintaining the client base.
• Consulting assistance and customer support.
• Prolongation of insurance policies and conclusion of new insurance contracts.
• Invoicing and controlling payments.
• Registration and safety of all types of insurance policies.
• Drawing up and maintaining financial analyses (month, quarter, year).

• Analyzed cargo damage claims, assessed liability, and ensured timely, cost-effective settlements.

• Coordinated claim handling with customers in compliance with internal policies and maintained accurate documentation.

• Investigated claim validity, determined settlement amounts, and prepared necessary supporting documents.

• Compiled and analyzed claim data, prepared bilingual reports (Russian/English), and monitored case status in the system.

• Provided responsive customer support and ensured up-to-date communication throughout the claims process.

• Managed daily operations and resolved issues related to property insurance servicing.

• Oversaw check/wire fund transfers to ensure accurate and timely insurance contract payments.

• Maintained property insurance policies and data within servicing systems.

• Identified and resolved insurance coverage gaps across the loan portfolio.

• Reviewed control reports and conducted audits to ensure compliance with regulatory and investor requirements.

• Completed monthly reporting and supported additional projects as assigned by management.

• Served as main client contact, delivering tailored solutions and proactive support.

• Promoted products, provided clear pricing info, and ensured post-sale satisfaction.

• Maintained strong client relationships and shared insights to enhance services.