Olga-Marleen Kivilaan
Tallinn,784
Summary
Hardworking and committed job seeker, skilled in multitasking and time management. With a history of meeting company needs through consistent and organized practices, I'm devoted to enhancing the organizational brand. My goal is to provide a positive and memorable experience for every customer with my strong customer service abilities.
Overview
6
6
years of professional experience
Work History
Cafe Supervisor
Cafe Mademoiselle at park inn by radisson meriton conference & spa
Tallinn, Harjumaa
12.2023 - Current
- Supervised staff in providing excellent customer service to patrons.
- Managed inventory, ordering supplies as needed.
- Organized daily shift schedules for employees.
- Resolved customer complaints promptly and professionally.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
Barista/Waitress
Cafe Mademoiselle at park inn by radisson meriton conference & spa
Tallinn, Harjumaa
01.2023 - 11.2023
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Assisted with catering orders for corporate clients or private parties upon request.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Housekeeping and Laundry Attendant
Pihlakodu AS/ retirement home
Tabasalu, Harjumaa
06.2022 - 08.2022
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Stocked linen closets with fresh linens and supplies.
- Removed soiled linens and articles from rooms and delivered to laundry area.
Sales Advisor
H&M MERTENS OÜ
Tallinn, Harjumaa
07.2021 - 11.2021
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assistant Chef
Restoran Mimosa
Tallinn, Harjumaa
06.2018 - 08.2018
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and shredding vegetables.
- Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
- Assisted Head Chef in preparation of menus for special occasions and events.
Education
High School Diploma -
Tallinna Arte Gümnaasium
Tallinn06-2022
Skills
- Friendly, Positive Attitude
- Excellent Communication
- Flexible and Adaptable
- Problem Resolution
- Dependable and Responsible
- Analytical
- Fluent in English
Accomplishments
MOMENTMAKER OF
JANUARY 2024
Olga-Marleen Kivilaan
Colleagues say:
"Olga is service-oriented and anticipate guests' needs with Yes I Can! spirit. She is also true team player, who contributes to everybody in our team feeling included, heard, and understood. You greet everyone with a big smile and make their day more positive with your positive energy.
Thank you!"
Toma Torseke
General Manage
Park Inn by Radisson Merited
Conference & Spa Hotel Tallinn
Languages
Estonian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Finnish
Beginner
A1
Norwegian
Beginner
A1
Timeline
Cafe Supervisor
Cafe Mademoiselle at park inn by radisson meriton conference & spa
12.2023 - Current
Barista/Waitress
Cafe Mademoiselle at park inn by radisson meriton conference & spa
01.2023 - 11.2023
Housekeeping and Laundry Attendant
Pihlakodu AS/ retirement home
06.2022 - 08.2022
Sales Advisor
H&M MERTENS OÜ
07.2021 - 11.2021
Assistant Chef
Restoran Mimosa
06.2018 - 08.2018
High School Diploma -
Tallinna Arte Gümnaasium
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