Olga Vilgelmson
Tallinn,Estonia
Summary
I have international working experience in best hotels as Swissotel, Hilton Rome Cavalieri, a Waldorf Astoria Hotel, Hilton Tallinn Park Hotel, Best Western Hotel, Agno, Lugano, Prada SA Swiss Branch, Switzerland, Hong Kong, Singapore. My strong customer service skills and rich working experience in different countries will be benefit to a company.
Overview
25
25
years of professional experience
Work History
F & B Supervisor
Hilton Tallinn Park hotel
08.2021 - Current
- Supervising daily operation, guest relation, greeting and meet the guests, feedback inquiry, training newcomers, managing feedback, e-mails, phone calls, reservations, problems solving.
F & B Supervisor
Swissotel
10.2013 - 05.2021
- Greet and meet the guests, high level of the customer service, team motivation, F&B orders, logbook, answering incoming calls and e-mails, training new employees.
Italian Speaking Customer Service Representative
Arvato bertelsmann
11.2012 - 05.2013
- Italian speaking Customer Service Representative
Italian and English Customer Service Representative
Transcom
01.2012 - 06.2012
- Answering the phone, e-mails in English and Italian languages, customer support
Sales Manager
"Aerobic Beat" Company
01.2004 - 01.2007
- Sales fitness music CDs and DVDs, fitness equipment in Singapore and overseas.
Receptionist
Prada SA Swiss Branch
04.2000 - 10.2002
- Answering the phone, correspondence in Italian, English, German, French, business travel organization for the management and staff, preparing video conferences.
Receptionist
Hotel La Perla, Best Western
01.1999 - 09.2000
- Greeting guests, check-in, check-out, correspondance in English, Italian, French, German, post in and out, answering the phone, prepearing video conferences, solving different problems and ect.
Education
Diploma in Hospitality Management / Diploma -
Haapsalu Education Centre
01.2017
AAFSP Asia Academy for Fitness Sport and Professionals
01.2004
Hospitality -
Hotellindus, (Lugano-Switzerland)
Lugano, Switzerland01.2001
Trade And Languages School
Lugano, Switzerland01.1999
Bachelor of Science - Food Technology And Processing
Estonian Maritime Academy
Tallinn, Estonia06.1995
Skills
- Customer Service
- Food and Beverage Operations
- Team Leadership
- Event Planning
- Multitasking
- Staff Training
- ABC Standards
Additional Information
responsible, open-minded, customer oriented, attentive to the detail, team player.
Languages
Estonian
Upper intermediate
B2
Russian
Proficient
C2
Italian
Proficient
C2
English
Advanced
C1
City
Tallinn
State
Estonia
Driving Skills
1997, B1
Desired Position
Management
Working Time
Full-time
Advanced Training
- Office 365, Omis O
- Estonia, 2018
Ms Office Training
- MS Word, 2007/2010 MS Excel 2007/2010, Outlook, PowerPoin, Omis O
- Estonia, 2011, 80 hours
Last Update
07/18/23
Personal Information
- Title: international experienced supervisor
- Gender: Female
I am Personal Fitness Trainer on my free time
I like healthy life stile, I am working as Personal Fitness and Group Exercise Trainer in MyFitness bigest gym in Estonia.
Timeline
F & B Supervisor
Hilton Tallinn Park hotel
08.2021 - Current
F & B Supervisor
Swissotel
10.2013 - 05.2021
Italian Speaking Customer Service Representative
Arvato bertelsmann
11.2012 - 05.2013
Italian and English Customer Service Representative
Transcom
01.2012 - 06.2012
Sales Manager
"Aerobic Beat" Company
01.2004 - 01.2007
Receptionist
Prada SA Swiss Branch
04.2000 - 10.2002
Receptionist
Hotel La Perla, Best Western
01.1999 - 09.2000
Diploma in Hospitality Management / Diploma -
Haapsalu Education Centre
AAFSP Asia Academy for Fitness Sport and Professionals
Hospitality -
Hotellindus, (Lugano-Switzerland)
Trade And Languages School
Bachelor of Science - Food Technology And Processing
Estonian Maritime Academy
Similar Profiles
Karina HokkanenKarina Hokkanen
Front Desk Supervisor at Park Inn By Radisson Meriton Conference & Spa Hotel TallinnFront Desk Supervisor at Park Inn By Radisson Meriton Conference & Spa Hotel Tallinn
Ramon RodriguezRamon Rodriguez
Front Desk Receptionist at Hilton Garden Inn Park Avenue HotelFront Desk Receptionist at Hilton Garden Inn Park Avenue Hotel
Moumita ChatterjeeMoumita Chatterjee
Complex Duty Manager at Hilton & Hilton Garden Inn Manyata Business ParkComplex Duty Manager at Hilton & Hilton Garden Inn Manyata Business Park