Olha Hiliarovska
Quality Assurance (QA) Specialist
Tallinn,784
Summary
Accomplished Quality Assurance Specialist with a proven track record at JSC Oschadbank, enhancing customer service quality through meticulous risk management and problem-solving. Excelled in team collaboration and decision-making, significantly improving service standards. Expert in quality assurance and customer service, driving operational excellence.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Quality Assurance Specialist
JSC Oschadbank
09.2018 - 08.2021
- Developed and implemented quality assurance policies and procedures for customer service operations.
- Monitored and evaluated interactions to ensure adherence to standards.
- Monitored and evaluated interactions to ensure adherence to standards programs to enhance service quality.
- Analyzed customer feedback and performance data to identify trends.
- Analyzed customer feedback and performance data to identify trends.
- Prepared and presented reports on quality assurance findings and recommendations.
Customer Support Specialist (HAT Team)
JSC Oschadbank
02.2017 - 08.2018
- Addressed and resolved customer inquiries and issues promptly for high amount transfers customers.
- Assisted clients with account management and transactions.
- Collaborated with other departments to enhance customer experience.
Сredit Broker
Platinum Bank
02.2016 - 09.2016
- Document verification.
- Completion of customers' credit applications.
- Consultation on credit products.
- Calculation of loan repayments.
Education
Master of Arts - Logistics, Materials, And Supply Chain Management
National Technical University of Ukraine 'KPI'
Kyiv, Ukraine 04.2001 -
Bachelor of Arts - Business Administration And Management
National Technical University of Ukraine 'KPI'
Kyiv, Ukraine 04.2001 -
Skills
- Quality Assurance
- Team Collaboration
- Quality improvements
- Risk Management
- Problem-solving skills
- Customer Service
- Decision-Making
Timeline
Quality Assurance Specialist
JSC Oschadbank
09.2018 - 08.2021
Customer Support Specialist (HAT Team)
JSC Oschadbank
02.2017 - 08.2018
Сredit Broker
Platinum Bank
02.2016 - 09.2016
Master of Arts - Logistics, Materials, And Supply Chain Management
National Technical University of Ukraine 'KPI'
04.2001 -
Bachelor of Arts - Business Administration And Management
National Technical University of Ukraine 'KPI'
04.2001 -
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