Olumide Eleduwe
Tartu,Estonia
Summary
Olumide is a detail-oriented professional with a strong passion for numbers and a love for sports. With two years of experience in customer dispute resolution and chargeback processing, I have consistently delivered exceptional support while adhering to relevant regulations and guidelines. Effective communication skills have allowed me to collaborate seamlessly with team members, I bring a dedicated and results-driven approach to every aspect of my work.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Card Dispute Analyst
Virtue Microfinance Bank
Ikoyi, Lagos, Nigeria
09.2021 - 07.2022
- Conducted in-depth investigations into customer disputes, analyzing transaction details, and taking appropriate actions to resolve issues promptly and effectively.
- Reviewed and resolved over 50 customer card disputes on a daily basis.
- Investigated potential fraud and theft instances involving a limited number of transactions or sophisticated systems.
- Processed monthly card charges and ensured the funds were not misappropriated.
- Customers were given world-class help via email and phone, and issues were resolved quickly while maintaining a high level of customer satisfaction.
Financial Analyst
FastMoney
Lagos, Nigeria
04.2019 - 12.2020
- Created and maintained corporate metrics and dashboards to deliver visibility into business performance.
- Conducted audits and reported findings to facilitate research and resolution.
- Utilized statistical, economic and financial principles and techniques to prepare reports and other requests.
- Used best-practise models to analyze large amounts of data and share insights.
Education
Master of Arts - Agri-Food Business Management
Estonian University of Life Sciences
Tartu. Estonia 09.2022 -
Bachelor of Science - Accounting and Finance
Tai-Solarin University of Education
Ijebu-Ode, Nigeria 09.2008 - 11.2014
Skills
- Customer Dispute Resolution
- Analytical Skills
- Problem-Solving
- General ledger accounting
- Account reconciliation processes
- Effective communication
Languages
English
Native
Certification
- Institute of Chartered Accountants of Nigeria | Associate Chartered Accountant (ACA)
- Google Data Analytics (Coursera) | Data Analyst
- Utiva | Data Accelerator
Timeline
Master of Arts - Agri-Food Business Management
Estonian University of Life Sciences
09.2022 -
Card Dispute Analyst
Virtue Microfinance Bank
09.2021 - 07.2022
Financial Analyst
FastMoney
04.2019 - 12.2020
Bachelor of Science - Accounting and Finance
Tai-Solarin University of Education
09.2008 - 11.2014
Similar Profiles
Ali Munir(FCCA)Ali Munir(FCCA)
Core Banking & Accounting Expert at U Microfinance Bank LtdCore Banking & Accounting Expert at U Microfinance Bank Ltd
Toqeer AsgharToqeer Asghar
Recovery Officer at NRSP Microfinance Bank BahawalpurRecovery Officer at NRSP Microfinance Bank Bahawalpur
Happy Osarenkhiomwen OjoHappy Osarenkhiomwen Ojo
Compliance and Inspection Manager (CIM) at LAPO Microfinance Bank Ltd.Compliance and Inspection Manager (CIM) at LAPO Microfinance Bank Ltd.