OLUWATOBI OGUNJIDE
TALLINN
Summary
Accomplished executive with a proven track record at Adeyemo OÜ, adept in crisis management and data analytics. Spearheaded strategic initiatives, driving operational excellence and fostering customer loyalty through exceptional service. Demonstrated leadership in mentoring teams towards achieving business growth, showcasing critical thinking and effective communication.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Co-Owner
O.T.A.A GLOBAL VENTURES LTD
02.2024 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Interacted well with customers to build connections and nurture relationships.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Established foundational processes for business operations.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Chief Operating Officer
Adeyemo OÜ
05.2022 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Managed financial, operational and human resources to optimize business performance.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Identified and pursued business development opportunities to grow organization and increase revenue.
Logistics Officer
Bolt
08.2023 - 09.2024
- Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
- Supervised logistics functions and operations.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Managed logistics assets for timely and cost-effective delivery of items.
Logistics Officer
WOLT
06.2019 - 06.2021
- Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
- Supervised logistics functions and operations.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Managed procurement processes, ensuring timely acquisition of materials and resources while maintaining cost-effective purchasing strategies.
Customer Service Representative
PD&D Global Technologies Limited
08.2016 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Validation Specialist
SKY TOUCH LOTTO COMPANY
03.2012 - 09.2012
- Maintained excellent communication with stakeholders throughout validation projects, keeping them informed about progress and potential challenges.
- Reviewed vendor-provided documentation critically assessing their capabilities in meeting project expectations before engaging in collaborations or outsourcing activities.
- Performed gap analyses between existing practices and required standards leading to the development of targeted action plans for compliance achievement.
- Managed change control initiatives ensuring that all system modifications underwent proper revalidation before implementation into production environments.
Field Engineer
Goldmine Techno Solar Limited
10.2011 - 09.2012
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Trained and mentored junior engineers, providing guidance and direction.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
Education
High School Diploma -
The Hong Kong University of Science And Technology
Online05-2022
MBA - International Business
Estonian Entrepreneurship University of Applied Sc
Tallinn, Estonia01-2021
Bachelor of Science - Computer Application
Bangalore University
Bangalore, India12-2017
Ordinary National Diploma - Electrical, Electronics Engineering
The Federal Polytechnic Ede
Ede, Osun State10-2011
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Data Analytics
- Digital KYC
- Dispute Resolution
- Crisis Management
- Excellent communication skills
- Critical thinking
- PCI DSS
- Fraud Prevention Specialist
- Identity Tech Specialist
Certification
- Customer Value Optimization Specialist DigitalMarketer.
- Fraud Insight: Clear Strategies for 2024’s Unclear Hazards
- Transaction Monitoring Masterclass
- Data Privacy Fundamentals
- FinTech Law and Policy
- Forensic Accounting and Fraud Examination
- Introduction to Psychology
- Fraud Prevention, Dispute Resolution and PCI-DSS Masterclass
- Identity Tech - Digital KYC and FinTech by Global FinTech Academy
- Mortgage Fraud Prevention & Detection
- FinTech: Finance Industry Transformation and Regulation
Languages
English
Native language
Timeline
Co-Owner
O.T.A.A GLOBAL VENTURES LTD
02.2024 - Current
Logistics Officer
Bolt
08.2023 - 09.2024
Chief Operating Officer
Adeyemo OÜ
05.2022 - Current
Logistics Officer
WOLT
06.2019 - 06.2021
Customer Service Representative
PD&D Global Technologies Limited
08.2016 - 11.2017
Validation Specialist
SKY TOUCH LOTTO COMPANY
03.2012 - 09.2012
Field Engineer
Goldmine Techno Solar Limited
10.2011 - 09.2012
High School Diploma -
The Hong Kong University of Science And Technology
MBA - International Business
Estonian Entrepreneurship University of Applied Sc
Bachelor of Science - Computer Application
Bangalore University
Ordinary National Diploma - Electrical, Electronics Engineering
The Federal Polytechnic Ede
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