Paul Šaurkin
Tallinn
Summary
Experienced Customer Support professional and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Savvy expert experienced in technical support procedures in customer-focused environments.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Elisa Eesti AS
01.2022 - Current
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responding to customer calls and emails to answer questions about products and services.
- Solving technical issues and concluding contracts.
- Offering advice and assistance to customers, paying attention to special needs or wants as well as helping victims of scam according to company procedures.
Restaurant Manager
Sushi Meistrid OÜ
06.2021 - 12.2021
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Customer Service Representative
Vassiresto OÜ
11.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed the Social meda engagement as well as event management.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Viisaekspert OÜ
02.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Issuing Visas, as well as travel planning.
Education
Diploma - Advertising And Media
Tallinna Majanduskool
Tallinn2024
Diploma - Abikokk
Tartu Kutsehariduskeskus
Tartu2016
High School Diploma -
Tartu Annelinna Gümnaasium
Tartu2016
Skills
- Communication Skills
- Strong attention to details
- Fraud investigations
- CRM tools
- Technical support
Languages
Estonian
Native language
Russian
Proficient
C2
Estonian
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
Customer Support Specialist
Elisa Eesti AS
01.2022 - Current
Restaurant Manager
Sushi Meistrid OÜ
06.2021 - 12.2021
Customer Service Representative
Vassiresto OÜ
11.2019 - 03.2021
Customer Service Representative
Viisaekspert OÜ
02.2019 - 03.2020
Diploma - Advertising And Media
Tallinna Majanduskool
Diploma - Abikokk
Tartu Kutsehariduskeskus
High School Diploma -
Tartu Annelinna Gümnaasium
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