Paul Šaurkin
Tallinn
Summary
Experienced Customer Support professional and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Savvy expert experienced in technical support procedures in customer-focused environments.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Elisa Eesti AS
Tallinn
01.2022 - Current
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responding to customer calls and emails to answer questions about products and services.
- Solving technical issues and concluding contracts.
- Offering advice and assistance to customers, paying attention to special needs or wants as well as helping victims of scam according to company procedures.
Restaurant Manager
Sushi Meistrid OÜ
Tartu
06.2021 - 12.2021
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Customer Service Representative
Vassiresto OÜ
Tartu
11.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed the Social meda engagement as well as event management.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Viisaekspert OÜ
Tartu
02.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Issuing Visas, as well as travel planning.
Education
Diploma - Advertising And Media
Tallinna Majanduskool
Tallinn2024
Diploma - Abikokk
Tartu Kutsehariduskeskus
Tartu2016
High School Diploma -
Tartu Annelinna Gümnaasium
Tartu2016
Skills
- Communication Skills
- Strong attention to details
- Fraud investigations
- CRM tools
- Technical support
Languages
Estonian
Native language
Russian
Proficient
C2
Estonian
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
Customer Support Specialist
Elisa Eesti AS
01.2022 - Current
Restaurant Manager
Sushi Meistrid OÜ
06.2021 - 12.2021
Customer Service Representative
Vassiresto OÜ
11.2019 - 03.2021
Customer Service Representative
Viisaekspert OÜ
02.2019 - 03.2020
Diploma - Advertising And Media
Tallinna Majanduskool
Diploma - Abikokk
Tartu Kutsehariduskeskus
High School Diploma -
Tartu Annelinna Gümnaasium