Pelle Kongo
Türisalu Küla,296
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Founder |
Lapsed Rooli OÜ
Tabasalu
12.2022 - 10.2024
- Children's traffic game and party service
- Oversaw development from idea to fundraising, contract negotiations, construction, equipment purchases, IT platform and sales; managed daily operations
- High customer satisfaction ratings (Google 4.9)
- Will cease operations due to economic situation
Digital Rental Project Manager, Board Member |
Mobire Eesti AS
Tallinn
12.2021 - 12.2022
- Analyzed business cases and technical requirements for a digital car rental service; creation of a business plan
- Conducted search and selection of potential hardware and software partners; analyzed and/or tested more than 50 technologies
General Manager |
Hertz Estonia (AS APR-Rent)
Tallinn
12.2009 - 05.2019
- Managed the Estonian branch of a global car rental corporation, with a fleet of 200+ vehicles
- Tripled the business during my tenure while remaining profitable
- Led implementation of several IT projects (web sites, pricing & booking systems, market intelligence tools and ERP systems)
- Managed a team of 5-15 people
- Created customer service procedures & training manuals
- Introduced NPS to measure service quality
- Conducted staff training
Education
Master of Arts - Political Economy, Foreign Trade
University of Tartu
Tartu06-2001
High School Diploma -
Tallinn School No 21
Tallinn06-1997
Corporate Strategy Workshop
EAS/KredEx
Tallinn05-2022
Public Performances Training
Äripäeva Akadeemia
Tallinn01-2017
Negotiations Training
Äripäeva Akadeemia
Tallinn01-2015
Successful Sales Training
Vain Ja Partnerid
Tallinn01-2006
Skills
- Operations Management
- Business Development
- Policies and Procedures Development
- Business Administration
- New Employee Training
- Pricing strategy
- Demand management
- Business Relationship Management
Languages
Estonian
First Language
English
Proficient (C2)
C2
Finnish
Advanced (C1)
C1
German
Intermediate (B1)
B1
Russian
Elementary (A2)
A2
Italian
Beginner (A1)
A1
Timeline
Founder |
Lapsed Rooli OÜ
12.2022 - 10.2024
Digital Rental Project Manager, Board Member |
Mobire Eesti AS
12.2021 - 12.2022
General Manager |
Hertz Estonia (AS APR-Rent)
12.2009 - 05.2019
Master of Arts - Political Economy, Foreign Trade
University of Tartu
High School Diploma -
Tallinn School No 21
Corporate Strategy Workshop
EAS/KredEx
Public Performances Training
Äripäeva Akadeemia
Negotiations Training
Äripäeva Akadeemia
Successful Sales Training
Vain Ja Partnerid