Pelle Kongo
Türisalu Küla,296
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Founder |
Lapsed Rooli OÜ
Tabasalu
12.2022 - 10.2024
- Children's traffic game and party service
- Oversaw development from idea to fundraising, contract negotiations, construction, equipment purchases, IT platform and sales; managed daily operations
- High customer satisfaction ratings (Google 4.9)
- Will cease operations due to economic situation
Digital Rental Project Manager, Board Member |
Mobire Eesti AS
Tallinn
12.2021 - 12.2022
- Analyzed business cases and technical requirements for a digital car rental service; creation of a business plan
- Conducted search and selection of potential hardware and software partners; analyzed and/or tested more than 50 technologies
General Manager |
Hertz Estonia (AS APR-Rent)
Tallinn
12.2009 - 05.2019
- Managed the Estonian branch of a global car rental corporation, with a fleet of 200+ vehicles
- Tripled the business during my tenure while remaining profitable
- Led implementation of several IT projects (web sites, pricing & booking systems, market intelligence tools and ERP systems)
- Managed a team of 5-15 people
- Created customer service procedures & training manuals
- Introduced NPS to measure service quality
- Conducted staff training
Education
Master of Arts - Political Economy, Foreign Trade
University of Tartu
Tartu06-2001
High School Diploma -
Tallinn School No 21
Tallinn06-1997
Corporate Strategy Workshop
EAS/KredEx
Tallinn05-2022
Public Performances Training
Äripäeva Akadeemia
Tallinn01-2017
Negotiations Training
Äripäeva Akadeemia
Tallinn01-2015
Successful Sales Training
Vain Ja Partnerid
Tallinn01-2006
Skills
- Operations Management
- Business Development
- Policies and Procedures Development
- Business Administration
- New Employee Training
- Pricing strategy
- Demand management
- Business Relationship Management
Languages
Estonian
First Language
English
Proficient (C2)
C2
Finnish
Advanced (C1)
C1
German
Intermediate (B1)
B1
Russian
Elementary (A2)
A2
Italian
Beginner (A1)
A1
Timeline
Founder |
Lapsed Rooli OÜ
12.2022 - 10.2024
Digital Rental Project Manager, Board Member |
Mobire Eesti AS
12.2021 - 12.2022
General Manager |
Hertz Estonia (AS APR-Rent)
12.2009 - 05.2019
Master of Arts - Political Economy, Foreign Trade
University of Tartu
High School Diploma -
Tallinn School No 21
Corporate Strategy Workshop
EAS/KredEx
Public Performances Training
Äripäeva Akadeemia
Negotiations Training
Äripäeva Akadeemia
Successful Sales Training
Vain Ja Partnerid
Similar Profiles
Tanel TopaasiaTanel Topaasia
Cinematographer, Lighting Technician at Traageldus OÜ, High Voltage OÜ, Tallifornia OÜCinematographer, Lighting Technician at Traageldus OÜ, High Voltage OÜ, Tallifornia OÜ
Mark LõivMark Lõiv
Warehouse Worker, Snowplough and Zip Lock Assembly at Punch OÜ, Viimsi Vald, Coats OÜWarehouse Worker, Snowplough and Zip Lock Assembly at Punch OÜ, Viimsi Vald, Coats OÜ
Mihkel KormašovMihkel Kormašov
Freelance Designer at Kormgraf OÜFreelance Designer at Kormgraf OÜ
Nancy WyerNancy Wyer
Sales Recruiter for Regional Manager at Tommy HatcherSales Recruiter for Regional Manager at Tommy Hatcher
Gülnara MandersGülnara Manders
Activities and Wellbeing Assistant at Astbury ManorActivities and Wellbeing Assistant at Astbury Manor