Pilleriin Väster
Melbourne VIC
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Catering Assistant
Ribe Catering
08.2022 - 08.2023
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Supervised food presentation and plating to enhance visual appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Data Entry Clerk
Meliva Medical Centre
07.2021 - 07.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Kitchen Staff Member
Wakepark Lagos
04.2022 - 07.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Gym Receptionist
Myfitness
08.2019 - 08.2020
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
Restaurant Waitress
Platz
05.2018 - 08.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
Education
High School Diploma -
Kose Gümnaasium
Estonia06.2019
Skills
- Client Engagement
- Event Logistics
- Nutritional Assessment
- Language Skills
- Social Skills
- Time Planning
Languages
Estonian
Native language
English
Advanced
C1
German
Intermediate
B1
Timeline
Catering Assistant
Ribe Catering
08.2022 - 08.2023
Kitchen Staff Member
Wakepark Lagos
04.2022 - 07.2022
Data Entry Clerk
Meliva Medical Centre
07.2021 - 07.2023
Gym Receptionist
Myfitness
08.2019 - 08.2020
Restaurant Waitress
Platz
05.2018 - 08.2019
High School Diploma -
Kose Gümnaasium
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