Polina Kuznetsova
Tallinn,Estonia
Summary
Experienced Flight Operations Officer with knack for ensuring seamless flight schedules and operational efficiency. Improved on-time performance and streamlined communication between teams, leading to smoother operations and heightened safety standards. Known for quick problem-solving and fostering teamwork to achieve operational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight operations officer
Regional Jet OÜ
Tallinn, Estonia
01.2024 - Current
- Maintained high standards of flight operations by adhering to regulatory guidelines.
- Managed flight schedules to ensure timely departures and arrivals.
- Utilised flight planning software, leading to accurate weather forecasting and route planning.
- Coordinated with ground staff for efficient ground handling; minimised delays on the tarmac.
Administrator
MTÜ Tartu Ülikooli Akadeemiline Spordiklubi
Tartu, Tartu linn
10.2023 - 12.2023
- Worked part time while studying in university.
- Managed club's membership database, resulting in efficient record-keeping.
- Handled customer queries and complaints with professionalism, improving member relationships.
- Adhered to regulatory standards whilst managing day-to-day operations of the club.
- Fostered a positive atmosphere within the club, enhancing overall member experience.
Event assistant
SA Tallinna Lauluväljak
Tallinn, Estonia
02.2022 - 08.2023
- Worked part time while studying in university.
- Managed event logistics, ensuring seamless execution.
- Streamlined communication by acting as a liaison between key parties.
- Ensured client satisfaction through prompt and efficient service.
- Enhanced guest experience by addressing issues promptly and professionally.
Restaurant waiter
New York Pizza
Tallinn, Estonia
02.2020 - 08.2020
- Worked part time while studying in high school
- Worked both as a cook and waitress
- Delivered prompt, efficient service to ensure customer satisfaction.
- Trained new staff on pizza making techniques to ensure consistency in quality.
Education
Bachelor of Engineering - Air Traffic Services
Estonian Aviation Academy
Tartu, Tartu linn 09/2021 - 06/2024
High School Diploma - French School
Lycee France de Tallinn
Tallinn 09/2018 - 06/2021
Skills
- Flight operations
- Emergency response planning
- Flight planning software
- Air Traffic Control (ATC) software
- Effective team work
- Independent judgment and decision making
Languages
Estonian
Native
Russian
Native
English
Advanced (C1)
French
Elementary
Certification
- Air Traffic Controller student licence
Timeline
Flight operations officer
Regional Jet OÜ
01.2024 - Current
Administrator
MTÜ Tartu Ülikooli Akadeemiline Spordiklubi
10.2023 - 12.2023
Event assistant
SA Tallinna Lauluväljak
02.2022 - 08.2023
Restaurant waiter
New York Pizza
02.2020 - 08.2020
- Air Traffic Controller student licence
Bachelor of Engineering - Air Traffic Services
Estonian Aviation Academy
09/2021 - 06/2024
High School Diploma - French School
Lycee France de Tallinn
09/2018 - 06/2021
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