Polok Biswas
Tallinn
Summary
Team-minded Production specialist with expertise in production planning, scheduling and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current inventory stock and scheduling production work according to project scope. Personable communicator with focus on working with various personality types effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Production Specialist
Eippa WSOperations OÜ (Swappie)
Tallinn
04.2022 - Current
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Created and maintained schedules and provided internal support for manufacturing teams.
- Reviewed in-house stock to determine materials availability for production jobs.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Supply Chain Management Executive
British American Tobacco (BAT)
Dhaka
01.2020 - 07.2020
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
Sales Executive
Lalamove
Dhaka
01.2019 - 08.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
Customer Support Representative
Techmart BPO
Dhaka
10.2017 - 11.2018
- Dealt with B2B and B2C customers of the business and made deals
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
Education
Bachelor of Arts - International Business Administration
Tallinn University of Technology
Tallinn, Estonia06.2022
IGCSE A Levels - Business Administration And Management
S.F.X Greenhearld Int.school
Dhaka, Bangladesh06.2018
High School Diploma -
Greenhearld Int. School
Dhaka, Bangladesh06.2016
Skills
- Workflow Management
- Quality Inspections and Reporting
- Purchase Orders
- Teamwork and Communication
- Data Input
- Pricing Structures
- Strategic Negotiations
- Company Inventory Oversight
- Purchase Order Reconciliation
- Office Supplies and Inventory
Affiliations
- Erasmus student network (ESN) member.
- member of Bangladesh children's film society.
Certification
- Youthpass holder for Mobility of Youth Workers organized by Erasmus+ and European commission.
- Certified social worker for Jaago Bangladesh.
- Certified participant of various business summits and professional career events.
Timeline
Senior Production Specialist
Eippa WSOperations OÜ (Swappie)
04.2022 - Current
Supply Chain Management Executive
British American Tobacco (BAT)
01.2020 - 07.2020
Sales Executive
Lalamove
01.2019 - 08.2019
Customer Support Representative
Techmart BPO
10.2017 - 11.2018
Bachelor of Arts - International Business Administration
Tallinn University of Technology
IGCSE A Levels - Business Administration And Management
S.F.X Greenhearld Int.school
High School Diploma -
Greenhearld Int. School
- Youthpass holder for Mobility of Youth Workers organized by Erasmus+ and European commission.
- Certified social worker for Jaago Bangladesh.
- Certified participant of various business summits and professional career events.
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