Prince Samuel Ibezim
IT Technician
Oismae Tee 5-21, Haabersti, Tallinn
Summary
Enthusiastic Service Management Technician with over 2 years of experience supporting internal and external users. I have proven expertise in access management, leading service enhancement projects, and implementing automation solutions. I possess excellent problem-solving skills and outstanding communication abilities, especially in diagnosing issues from non-technical descriptions. I am adept at working within a global team and consistently meeting service-level agreements (SLAs).
Overview
3
3
years of professional experience
2
2
Languages
Work History
Service Management Technician
Luzoma Microsystem Limited
01.2019 - 04.2022
- Provide comprehensive technical support for internal and external users, addressing access management queries efficiently.
- Lead and implement projects focused on service enhancements and automation, significantly improving operational workflows.
- Diagnose and resolve technical issues based on non-technical descriptions, ensuring minimal disruption to user activities.
- Collaborate with a global team to deliver seamless support services, adhering strictly to SLAs.
- Document processes and create user-friendly guides to assist team members and users.
Education
Bachelor of Science - Computer Science / Statistics
University of Nigeria
Nuskka Enugu State 04.2001 -
Associate of Science - Computer And Information Sciences
Abia State Polytechnic
Aba Abia State, Nigeria 04.2001 -
Skills
Equipment Repair
Accomplishments
- Successfully implemented an automation project that reduced ticket resolution time by 40%.
- Developed a streamlined access management protocol, improving response times by 25%.
- Recognized for exceptional communication skills and consistently high user satisfaction ratings.
Additional Information
- Attended workshops on advanced service management techniques.
- Completed courses on automation tools and scripting for IT service improvement.
- Participated in training sessions on effective communication and problem-solving skills.
Timeline
Service Management Technician
Luzoma Microsystem Limited
01.2019 - 04.2022
Bachelor of Science - Computer Science / Statistics
University of Nigeria
04.2001 -
Associate of Science - Computer And Information Sciences
Abia State Polytechnic
04.2001 -
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