Ragnar Karp
Tallinn,784
Summary
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Forss OÜ
12.2023 - Current
- Coordinated service appointments to ensure timely vehicle repairs and maintenance
- Communicated effectively with technicians to relay customer concerns and service requests
- Managed service documentation and maintained accurate records of customer interactions
- Resolved customer inquiries and complaints promptly, fostering positive relationships
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Service Advisor
Eurostauto OÜ
08.2022 - 12.2023
- Educated customers on vehicle maintenance best practices to enhance satisfaction
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Maintained high customer satisfaction standards to meet or exceed targets.
Estate Agent
Konsult Kinnisvara OÜ
03.2022 - 08.2022
- Facilitated property showings and open houses to attract potential buyers.
- Maintained comprehensive knowledge of local real estate trends and market conditions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
Courier
Kiirkuller OÜ
10.2021 - 03.2022
- Coordinated timely deliveries across designated routes to ensure customer satisfaction.
- Communicated effectively with customers regarding delivery status and scheduling changes.
- Monitored vehicle performance, conducting routine checks to ensure safe operations.
- Followed company policies and procedures during shift.
Courier
OSC Transport OÜ
06.2021 - 08.2021
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
Moving Helper
Adduco Kolimisteenused OÜ
10.2019 - 05.2020
- Coordinated loading and unloading of furniture and boxes to ensure safe transport.
- Assisted team members in packing and securing items for relocation.
- Maintained cleanliness and organization of moving equipment and vehicles.
- Communicated with clients to confirm logistics and address concerns effectively.
- Developed strategies to optimize space during transportation for increased efficiency.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
Education
Post-secondary Education - Logistics Management
Tallinna Tööstushariduskeskus
Tallinn06-2021
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Repair recommendations
- Warranty processing
- Documentation
- Estimating costs
- Parts ordering
- Vehicle inspection
- Work order management
Hobbies
Cars, Nature, Travel, Sports, Photography
Languages
English
Professional Working
Estonian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Automotive Service Advisor
Forss OÜ
12.2023 - Current
Automotive Service Advisor
Eurostauto OÜ
08.2022 - 12.2023
Estate Agent
Konsult Kinnisvara OÜ
03.2022 - 08.2022
Courier
Kiirkuller OÜ
10.2021 - 03.2022
Courier
OSC Transport OÜ
06.2021 - 08.2021
Moving Helper
Adduco Kolimisteenused OÜ
10.2019 - 05.2020
Post-secondary Education - Logistics Management
Tallinna Tööstushariduskeskus