Rahul Chakraborty
Delhi,India
Summary
Caring and patient individual with strong interpersonal, communication and organisation skills. Devoted to supporting clients and providing exceptional customer care services. Uses honed problem-solving skills and empathetic manner to deliver exceptional service.
Overview
6
6
years of professional experience
Work history
Virtual Admin
Omni
Delhi, India
03.2023 - 11.2023
- Examined client correspondence to retrieve pertinent information and provide interpretation.
- Supported clients taking examinations, reading documentation and writing answers.
- Wrote letters and completed forms on behalf of clients unable to write.
- Built and maintained strong working relationships with customers to assist in understanding written requirements.
Customer support specialist
SyndicationPro
Bangalore, India
06.2020 - 06.2022
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
Marketing Coordinator
First Principles
Bangalore, India
06.2017 - 06.2020
- Created innovative social media posts and schedules to drive engagement.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Produced analytics reports to evaluate campaign performance and customer engagement.
- Worked collaboratively with vendors to complete projects according to schedule and specifications.
Education
B.Com -
Icon Commerce College
HM - undefined
UYNE - undefined
Skills
- Project Management
- Analytical Thinking
- Strategic Planning
- Business Process Improvement
- Communication
- Email Marketing
- SEO
- Customer retention strategies
- CRM Management
Interests
Profile
, Passionate technocrat with 6x Bears of e,verience in marketingz salesz customer
suvvort and overations. I svecialibe in helving cross functional teams overate more
efycientlBz thereJB reducing friction in communication and vromoting adherence to
sBstems and vrocesses.
Languages
English
Fluent
Hindi
Fluent
Bengali
Advanced
Timeline
Virtual Admin
Omni
03.2023 - 11.2023
Customer support specialist
SyndicationPro
06.2020 - 06.2022
Marketing Coordinator
First Principles
06.2017 - 06.2020
B.Com -
Icon Commerce College
HM - undefined
UYNE - undefined
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