RITA ŠAVRINA
Product Manager
Tartu
Summary
Dedicated Product Manager with a strong background in product development, customer experience management, and team leadership. Skilled in guiding cross-functional teams, implementing data-driven improvements, and driving product recognition across digital channels. Proactive, achievement-oriented and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Product Manager, Digital Channel Product Unit
Bigbank AS
Tartu
6 2022 - Current
- Created product development roadmap and strategy for successful company goal fulfillment
- Developed and executed product roadmaps for new digital products
- Oversaw JIRA and KANBAN board management for effective project workflows
- Led product development lifecycle, from requirements gathering to UAT and launch
- Collaborated with design and cross-functional teams to ensure timely prioritization and resolution of project blockers
- Conducted customer feedback and NPS analysis to guide product enhancements and increase user satisfaction
- Facilitated internal communication to boost product recognition within the organization
Quality and Constant Development Manager
Bigbank AS Latvian Branch
Riga
06.2019 - 06.2022
- Established and maintained customer service guidelines, improving the overall customer journey
- Implemented a customer-oriented approach within company operations
- Analyzed customer satisfaction metrics to identify improvement opportunities
- Investigated customer complaints, implementing preventative measures to reduce recurrence
Quality and Constant Improvement Specialist
Bigbank AS Latvian Branch
Riga
03.2018 - 05.2019
- Trained new employees on process improvement and customer service best practices
- Processed and analyzed customer complaints to recommend operational improvements
- Prepared performance reports to evaluate and enhance employee efficiency
Secretary
Bigbank AS Latvian Branch
Riga
06.2015 - 03.2018
Secretary
SIA Baltijas Starptautiskā akadēmija
Riga
01.2013 - 03.2015
Education
MBA - Business Management And Administration
Baltic International Academy
Riga, Latvia 04.2001 - 01.2017
Professional Bachelor's Degree - Business Management
Baltic International Academy
Riga, Latvia06-2015
Skills
Team Leadership & Management
Data Analysis & Problem Solving
Customer Experience Management
Agile Project Management (JIRA, Confluence)
Lean Six Sigma
Product Development
Product Vision and Strategy
KPI Tracking
Interpersonal Communication
Product issue resolution
Feature Prioritization
Project Management
Certification
Process improvement skill building with Toyota Kata in Jelgavas Tipogrāfija
Timeline
Lean Six Sigma Green Belt
09-2023
Foundations of User Experience (UX) Design
05-2023
Foundations of Project Management
05-2023
Introductory course on efficiency improvement methods
07-2020
Quality and Constant Development Manager
Bigbank AS Latvian Branch
06.2019 - 06.2022
Process improvement skill building with Toyota Kata in Jelgavas Tipogrāfija
10-2018
Quality and Constant Improvement Specialist
Bigbank AS Latvian Branch
03.2018 - 05.2019
Secretary
Bigbank AS Latvian Branch
06.2015 - 03.2018
Secretary
SIA Baltijas Starptautiskā akadēmija
01.2013 - 03.2015
MBA - Business Management And Administration
Baltic International Academy
04.2001 - 01.2017
Product Manager, Digital Channel Product Unit
Bigbank AS
6 2022 - Current
Professional Bachelor's Degree - Business Management
Baltic International Academy