Customer support specialist
NexaSoporte Servicios S.L.
03.2022 - Current
Romis Kolsas
Customer support specialist
Madrid
Timeline
BBA - Business Administration
University of Latvia
Work History
Customer support specialist
NexaSoporte Servicios S.L.
03.2022 - Current
- Assisted customers with inquiries and issues via phone, email, and chat
- Collaborated with team members to resolve customer complaints efficiently
- Utilized customer support software to track and manage service requests
- Provided feedback on common customer concerns to improve service processes
Overview
4
4
years of professional experience
Education
BBA - Business Administration
University of Latvia
Riga, LatviaSkills
Problem-solving
Complaint handling
Customer relationship management (CRM)
CRM software
Summary
Personable and solution-focused with knack for clear communication and problem-solving. Possesses fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations.