Rudolf Ševtšenko
Tallinn
Summary
IT professional specializing in MDM solutions and cloud identity management with extensive experience in network troubleshooting. Proficient in managing mobile devices across macOS, iOS, and Windows platforms. Demonstrated success in hardware lifecycle management, IT procurement, and vendor relations, ensuring efficient onboarding processes. Strong organizational skills facilitate effective project management in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Middle Technical Support Specialist
YOLO Group / Bombay Group
Tallinn, Estonia
2023.01 - Current
- Handled complex, high-impact tickets independently, providing comprehensive technical support.
- Managed incoming IT tickets, triaging and assigning based on priority to optimise response times within team.
- Administered Jamf Pro for MacOS and iOS devices, managing application deployments and configurations.
- Executed device setup and onboarding for new employees, facilitating smooth transitions for both on-site and remote staff.
- Oversaw applications and licenses in Apple Business Manager, aligning with procurement strategies.
- Led IT planning for new office openings, coordinating with infrastructure teams on requirements.
- Established meeting room standards and integrated AV systems, improving collaboration and meeting efficiency.
- Conducted hardware inventory audits, streamlining asset tracking and lifecycle management.
Skills
- MDM solutions
- Cloud identity management
- Network troubleshooting
- Mobile device support
- Operating systems: macOS, iOS, and Windows
- Automation tools: Bash, Jamf scripting, and Python
- AV collaboration systems: Zoom Rooms and Logitech Sync
- Hardware lifecycle management
- IT equipment procurement
- Vendor management
- Onboarding management
- Time management
Languages
English
Upper intermediate
Estonian
Fluent
Russian
Native
Certification
Jamf 200
Programmeerimise alused TalTEch
Timeline
Middle Technical Support Specialist
YOLO Group / Bombay Group
2023.01 - Current