Sehrish Peter
Tallinn,784
Summary
Experienced professional with a background in compliance and customer support, seeking to transition into product management. Over two years of experience in problem-solving through data-driven approaches and team collaboration. Focused on enhancing customer experiences and operational transparency. Ready to support Wise in achieving its global financial objectives.
Overview
5
5
years of professional experience
Work History
Customer Support Team Lead
Wise
Tallinn
09.2024 - Current
- Equipped the team with the necessary resources, training, and knowledge for effective, timely issue resolution.
- Provided strategic and tactical leadership to solve complex problems with the help of data.
- Analyzed feedback from customers' surveys to identify areas for improvement in the product and service delivery process.
- Developed and implemented strategies to improve internal customer service processes and procedures.
- Collaborated closely with other CS teams to ensure the successful implementation of projects and initiatives related to client experience improvement.
Due Diligence Agent
Wise
Tallinn
11.2023 - 09.2024
- Conduct thorough due diligence assessments on prospective clients to ensure compliance with regulatory requirements and internal policies
- Review and analyze client KYC documentation, including legal documents, and other relevant information
- Identify and assess potential risks associated with new and existing clients
- Identify potential red flags and escalate high-risk cases to the appropriate team or management
- Conduct team meetings and training sessions to stay informed about best practices and new developments
KYC/AML Officer
Spectro-finance
Tallinn
08.2023 - Current
- Conduct thorough background checks and risk assessments on new and existing customers to verify their identities, business activities, and sources of funds
- Collect, review, and maintain accurate and up-to-date customer documentation
- Detect and investigate suspicious transactions, reporting them to relevant authorities when necessary
- Analyze large volumes of transaction data to identify unusual or potentially illicit activities
- Investigate and escalate any anomalies or red flags
- Participate in internal and external audits and compliance reviews, ensuring that all AML and KYC processes align with regulatory expectations
- Prepare and submit regulatory reports and filings, such as Suspicious Activity Reports (SARs), and other required documentation to relevant authorities
Corporate Onboarding Specialist
Kraken, Payward Inc
05.2022 - Current
- Collect and verify relevant client documentation and ensure compliance with KYC regulations
- Ensure client records are accurately maintained and up-to-date
- Develop and maintain relationships with existing and new clients
- Provide client support and advice on KYC and onboarding procedures
- Identify and escalate any potential risk areas
- Handle customer inquiries and complaints
- Stay up-to-date with changes in relevant laws and regulations
Customer Service officer/OG-III
Bank, Punjab
Lahore
12.2019 - Current
- Guided clients with loans and investment plans according to their profiles
- Maintained KYC and compliance with high-profile customers
- Performed general administrative duties, such as answering phones, responding to emails, and preparing correspondence
- Rectified of Audit objections and closure of Deposit Account
- Kept accounts data using Excel and a Central processing unit (Iaas)
- Maintained up-to-date files of the daily report with the proper filing
- Issuance of Cheque Book, maintenance of record, custody of security stationery, and its destruction
- Monitored progress and analyzed the performance of projects post-implementation
- Prepared reports and presentations to communicate findings and results
Education
Innovation And Technology Management -
University of Tartu
Estonia01-2021
Bachelor of Science - Education
Forman Christian College
LahoreSoftware Product Management - Course
University of Tartu
Skills
- Communication Skills
- Agile Product Management
- Figma
- Process improvement
- Problem solving
- Strategic planning
- Analytical skills
- Teamwork and collaboration
Languages
- English
- Estonian
- Urdu
Timeline
Customer Support Team Lead
Wise
09.2024 - Current
Due Diligence Agent
Wise
11.2023 - 09.2024
KYC/AML Officer
Spectro-finance
08.2023 - Current
Corporate Onboarding Specialist
Kraken, Payward Inc
05.2022 - Current
Customer Service officer/OG-III
Bank, Punjab
12.2019 - Current
Innovation And Technology Management -
University of Tartu
Bachelor of Science - Education
Forman Christian College
Software Product Management - Course
University of Tartu
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