World history
Sergei Molotkov
Psychotherapist
Tallinn
Summary
Dynamic and results-oriented professional with a proven track record at Saule IT and Balbiino AS, excelling in client relationship building and data analysis. Leveraged call center experience and patience to enhance customer satisfaction and streamline support processes, significantly improving team productivity and supply chain efficiency. Skilled in training and implementing innovative solutions for complex challenges.
Overview
14
14
years of professional experience
4
4
Languages
4
4
years of post-secondary education
Work History
Customer Support Operator
Saule IT
Tallinn, Tallinn
02.2017 - Current
- Developed strong relationships with clients by providing outstanding service, understanding their unique needs, and offering tailored solutions.
- Enhanced team productivity by introducing new tools or software applications that automated routine tasks.
- Maintained thorough documentation of support cases, ensuring accurate records and prompt resolution.
- Assisted customers with technical troubleshooting, effectively reducing downtime and increasing system reliability.
- Diagnosed and troubleshot hardware, software and network issues.
- Reduced response times by creating templates for frequently encountered issues, allowing operators to quickly provide assistance when needed.
- Leveraged strong product knowledge to educate customers on best practices, optimized configurations, and available features.
- Acted as an escalation point for complex cases, ensuring timely resolution and high levels of customer satisfaction.
- Streamlined support processes for increased efficiency and better customer experience.
- Contributed to the development of a comprehensive knowledge base, enabling faster resolution of common issues.
Logistics Coordinator
Balbiino AS
Tallinn, Tallinn
02.2011 - 12.2014
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Education
Bachelor of Science - Counseling Psychology
Teadlik Mina
Tallinn, Estonia 02.2020 - 07.2024
Skills
Call center experience
Patience and tolerance
Data entry proficiency
Ticket management
Remote support capabilities
Client relationship building
Live chat support
Training and coaching
Issue escalation
Documentation and reporting
Relationship building
Data analysis
Interests
Psychology
Marketing
Languages
English
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Estonian
Upper intermediate (B2)
Italian
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We have two ears and one mouth so that we can listen twice as much as we speak.
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureHealthcare benefitsTeam Building / Company RetreatsTimeline
Bachelor of Science - Counseling Psychology
Teadlik Mina
02.2020 - 07.2024
Customer Support Operator
Saule IT
02.2017 - Current
Logistics Coordinator
Balbiino AS
02.2011 - 12.2014