Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

SHAHRIAR AL FAHAD EMON

Customer Support Associate
Kołobrzeg

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

5
5
years of professional experience
1
1
Certification
3
3
Languages

Work History

Customer Success Associate

Noor Falcon
06.2024 - Current
  • Managed customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Enhanced customer retention through personalized follow-up and proactive outreach initiatives.
  • Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
  • Participated in internal meetings to provide valuable feedback from clients that informed product development decisions and improvements.
  • Provided expert advice to customers regarding product features, usage, and best practices, enhancing their overall experience with the company.

Assistant Merchandiser

FA Fashion
03.2021 - 09.2023
  • Coordinated cross-functional teams to execute product launches successfully, achieving desired sell-through rates within target timeframes.
  • Managed vendor relationships to ensure timely delivery of quality products at competitive prices.
  • Assisted in the development of seasonal campaigns, contributing to increased brand visibility and customer interest.
  • Streamlined order processing procedures, ensuring timely delivery of merchandise to stores nationwide.
  • Increased sales by effectively analyzing market trends and implementing strategic merchandising plans.

Education

BBA - Marketing Management

R. P. Shaha University
Narayanganj, Bangladesh
04-2020

High School Diploma -

President Prof. Dr. Iajuddin Ahmed Residential Model School
Munshiganj, Bangladesh
04.2001 -

Skills

  • Strategic sales planning
  • Client relationship management
  • Sales reporting
  • Staff management
  • Time management
  • Shipping and receiving

Certification

Active Citizen course under British Council, Dhaka

Hobbies

Travelling, Painting, Crafting

Timeline

Customer Success Associate

Noor Falcon
06.2024 - Current

Assistant Merchandiser

FA Fashion
03.2021 - 09.2023

Active Citizen course under British Council, Dhaka

05-2019

High School Diploma -

President Prof. Dr. Iajuddin Ahmed Residential Model School
04.2001 -

BBA - Marketing Management

R. P. Shaha University

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SHAHRIAR AL FAHAD EMONCustomer Support Associate