Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
ADDITIONAL INFORMATION
Generic
Sharmin Sultana

Sharmin Sultana

Tallinn

Summary

Dedicated KYC professional with extensive experience in customer due diligence, specializing in the verification of customer identities, risk assessment, and regulatory compliance. Proven ability to manage KYC documentation effectively, conduct thorough investigations, and maintain precise records. A keen eye for detail and a commitment to staying current with industry regulations contribute to minimizing organizational risk and facilitating seamless onboarding processes. Passionate about enhancing compliance frameworks and fostering trust through diligent oversight and proactive measures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Associate

Swappie
03.2024 - Current
  • Ensured that each refurbished smartphone met Swappie's quality standards before being listed for sale.
  • Managed inventory levels of refurbished smartphones, including tracking incoming devices for refurbishment and maintaining organized stock levels to meet customer demand.
  • Identified and resolved technical issues with smartphones during the refurbishment process by diagnosing software or hardware problems and implementing effective solutions.
  • Performed detailed grading and cosmetic assessment of smartphones to ensure accurate classification based on condition (e.g., Like New, Premium, Acceptable).
  • Collaborated with logistics and customer service teams to meet daily operational targets, consistently maintaining accurate records and operational KPIs in a fast-paced environment.
  • Maintained professional working relationships with suppliers and contributed to smooth inventory operations.

KYC Specialist

Dutch-Bangla Bank PLC.
09.2022 - 11.2023
  • Performed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on high-risk clients (including PEPs and those on sanctions lists) as part of AML compliance processes.
  • Verified client identity using government-issued documents and relevant data sources, ensuring compliance with international KYC/AML standards (FATF, EU AML directives).
  • Assessed client risk profiles, applied a risk-based approach to decision-making, and escalated cases requiring further investigation.
  • Maintained and updated accurate KYC records for regulatory audits and operational KPIs.
  • Worked independently on routine KYC tasks within defined procedures, regularly communicating with clients and internal teams to resolve queries.
  • Identified gaps in KYC policies and procedures and provided detailed feedback and suggestions for process improvements to management.
  • Consistently met strict deadlines and performance targets in a high-volume, fast-paced environment.

Operation Associate

Quantanite
02.2020 - 08.2022
  • Actively participated in various projects and tasks such as Market research analysis, product usage analysis.
  • Ensuring effecient completion in assignments.
  • Performed data analysis and reporting with MS application, particularly Excel and SQL.
  • Interacting with the team members and the stakeholders.
  • Time management skills to ensure meeting deadlines.

Education

BSc - Computer Science and Engineering

Bangladesh University of Business & Technology
03.2019

Skills

  • Database Management: MySQL
  • Statistical Analysis: Microsoft Excel
  • Analytical & Research Skills
  • Technical Proficiency
  • Excellent communication and interpersonal skills
  • Attention to Detail
  • Time Management
  • Problem Solving and Decision Making (using a risk-based approach)
  • Ability to work autonomously within well-defined procedures
  • Process improvement and feedback communication
  • Ability to meet strict KPIs in a fast-paced, high-pressure environment

Certification

  • 30/01/2025 – 04/02/2025
  • Anti-Money Laundering Concepts: AML, KYC and Compliance
  • Process & Impact of Money Laundering
  • Money Laundering versus Terrorist Financing
  • AML KYC Procedures and Customer Due Diligence
  • AML Economic Sanctions
  • Familiar with global KYC/AML regulatory standards, including FATF recommendations and EU AML directives.
  • Link https://www.udemy.com/certificate/UC-dc6dffbc-eca9-498e-b22d-b56885c6ef7e/

LNGG

Additional languages: Bengali (native), English (fluent in spoken and written).

Timeline

Operations Associate

Swappie
03.2024 - Current

KYC Specialist

Dutch-Bangla Bank PLC.
09.2022 - 11.2023

Operation Associate

Quantanite
02.2020 - 08.2022

BSc - Computer Science and Engineering

Bangladesh University of Business & Technology

ADDITIONAL INFORMATION

  • Eligible to work in Estonia
  • Flexible to work in shifts, including weekends and public holidays

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Sharmin Sultana