Sharoon Shoukat
Tallinn
Summary
Dedicated and detail-oriented professional with a strong background in Educational based administrative support, customer service, and guest relation. Possesses excellent organisational skills and proven ability to handle multiple tasks simultaneously while maintaining a high level of accuracy. Demonstrates exceptional communication skills and a customer-centric approach to ensure client satisfaction. Hawkish-eye while reviewing/verifying the documents.
Overview
11
11
years of professional experience
Work History
Due Diligence Agent
Formely Transferwise
Tallinn
12.2023 - 12.2024
- Identify potential clients, using advertising campaigns, mailing lists, or personal contacts
- Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations
- Prepare documents needed to implement plans selected by clients
- Review all documents i.e, IDs, bank statements, addresses in order to mitigate the risk for the company as well as onboarding/offboarding customers
- Keeping an-hawkish eye over the profiles and details given by the customers or companies
Executive Secretary
Islamabad Convent School
Islamabad
04.2018 - 08.2019
- Coordinated meeting and work schedules for staff teams and executives.
- Monitored student progress and provided feedback to lead teacher.
- Implemented behavior management plans to maintain a positive learning environment.
- Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Provided individualized instruction for special needs students according to their IEPs.
- Followed the Vision, Mission and Values of the Institution and met the expectation of the Principal.-
Customer Service Executive
Gerrys/Fedex International
Islamabad
06.2017 - 03.2018
- Informed applicants of other agencies providing useful or related assistance.
- Responded to customer inquiries via phone, email, and online chat forums regarding various aspects of the visa process.
- Scanned and uploaded visa application documents into a secure database system.
- Verified accuracy of information submitted by visa applicants.
Assistant, Vice Principal
St.Anthony's High School
Lahore
02.2014 - 06.2015
- Facilitated communication between administrators, teachers, parents, and students.
- Performed administrative duties such as filing paperwork or responding to emails.
- Developed and implemented program for students.
Education
Master of Science - International Relations
Tallinn University
Tallinn, Estonia06.2021
Erasmus -
05.2021
Bachelor of Science - International Relation
Preston University
Islamabad10.2018
Master of Science - International Relation
Northumbria University
New Castle, Tyne, United KingdomSkills
- Zendesk - Experienced
- Microsoft Suit - Expert
- Customer Service - Expert
- Team Collaboration - Expert
- Slack - Expert
- Ninja - Skillful
- Event Planning - Expert
- Multitasking - Experienced
- Feedback provision
- Motivational techniques
- Diversity awareness
- Collaborative learning
- Self-reflection
- Student motivation
- Engaging presentation
- Academic integrity
Affiliations
- English Debater
- Sports- Cricket, Football, Badminton, Taekwando , PingPong , Basketball
Timeline
Due Diligence Agent
Formely Transferwise
12.2023 - 12.2024
Executive Secretary
Islamabad Convent School
04.2018 - 08.2019
Customer Service Executive
Gerrys/Fedex International
06.2017 - 03.2018
Assistant, Vice Principal
St.Anthony's High School
02.2014 - 06.2015
Master of Science - International Relations
Tallinn University
Erasmus -
Bachelor of Science - International Relation
Preston University
Master of Science - International Relation
Northumbria University
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