Shola Ayodele
Grace
Keskuse 20 - 36, Mustamae, Tallinn
Summary
ABOUT ME:
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Waitress - Part Time
City Grill Restaurant
Tallinn
11.2022 - Current
- Welcoming and collecting orders for food and drink from guests.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Serving customer's order and following health code standards with regards to the handling of food.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Pay close attention to the needs of guests and pleasantly meet them.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Customer Support Associate
STEPLINK Integrated Support Services
Lagos
02.2020 - 09.2022
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Identified consumer demands and assisting customers in using features or solving issues related to the product
- Developed strong relationships with new and maintaining the existing customers
- Followed up on unresolved customer issues to research and correct problems.
- Delivered prompt and accurate responses to client inquiries via chat, email, or phone
- Gathered feedback from customers to improve our products, sales, and marketing teams
- Monitored social media channels for customer complaints and getting in touch to offer support
- Built sustainable relationships and managing clients' documents with technicians
- Responding to incoming communications, such as phone calls and emails
- Assisted in filtering and forwarding communications to the appropriate agents and departments.
Medical Admin Officer
PEACHCARE Medical Center
Lagos
05.2018 - 10.2020
- Facilitated administration of health benefits to HMO members
- Managed patients' calls and appointment with the nurses and medical director
- Cross check and balancing of drugs adequate cost and description
- Attended all HMO enrollee's requests for appropriate referrer
- Ensured proper network of health providers via contracts signing
- Maintained a balanced tariff between the HMO companies and the Hospital
- Keep records and collate HMO files for appropriate payment
- Order office supplies and maintain inventory
- Coordinated the flow of information internally with other departments and the Medical Director.
Patient Assistant
IKOSI Health Centre
Lagos
08.2017 - 12.2017
- Answered patient questions, complaints, and requests over the phone and email.
- Assisted patients with appointments and gave adequate information on how to administer their medications, coverage, and payment.
- Entered details into computer systems and managed database of information.
- Handled weekly reports for review and medical purposes
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Updated billing information and maintained accounts as needed
- Worked effectively with staff from all departments to coordinate resolutions.
Education
B.Tech - Human Anatomy
Ladoke Akintola University
Ogbomosho, Oyo State, Nigeria 01.2010 - 01.2015
WAEC - O.Level -
United Universal Comprehensive College
Lagos, Nigeria 04.2000 - 04.2006
Skills
Effective Communication Open Minded Team Player Active Listening Conflict Resolution
Hobbies and Interests
Public Speaking, Reading. Team Sport, Travelling
I have an adventurous attitude, which makes me adore doing new things and getting to know new people. I feel at ease speaking in front of strangers. owing to my sense of cooperation with others and ability to work as a team.
Timeline
Waitress - Part Time
City Grill Restaurant
11.2022 - Current
Customer Support Associate
STEPLINK Integrated Support Services
02.2020 - 09.2022
Medical Admin Officer
PEACHCARE Medical Center
05.2018 - 10.2020
Patient Assistant
IKOSI Health Centre
08.2017 - 12.2017
B.Tech - Human Anatomy
Ladoke Akintola University
01.2010 - 01.2015
WAEC - O.Level -
United Universal Comprehensive College
04.2000 - 04.2006
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