Sigrid Kitsing

• Managed prepaid products and website to enhance user experience and drive sales.
• Collaborated with team leader to develop marketing strategies for product promotion.
• Conducted market research to identify trends and opportunities for product improvement.

• Specialized in cybersecurity and value-added solutions for Elisa Eesti AS, collaborating with partners and training customer service representatives.
• Managed invoicing and credit arrangements, implemented special solutions to enhance customer experience.
• Achieved increased efficiency in communication and service delivery, contributing to overall company success.

• Efficiently solved client problems, reducing call center inquiries at Elisa Eesti AS.
• Streamlined processes to ensure quick and effective customer issue resolution.

• Implemented strategies to enhance customer satisfaction and retention rates.

• Assisted the telemarketing sales team with technical matters and stepped in as team leader when needed.
• Managed team operations and ensured smooth workflow in a fast-paced environment.
• Implemented new technical solutions to improve team efficiency and productivity.

• Conducted client retention calls at Elisa Eesti AS, identifying reasons for leaving and persuading them to stay.
• Utilized critical thinking and quick solutions to address client concerns effectively.

Waitress at Von Krahl

Bartending at cafe Mosaiik

Bartending at Hotel Athena Restaurant