Siim Jaani
Tallinn
Summary
Detail-oriented and analytical professional with over five years of experience in fast-paced environments, currently working as a Shift Manager within Tallink’s service operations.
Experienced in reviewing information, identifying inconsistencies, and making decisions under pressure while maintaining accuracy in documentation and reporting.
Particularly interested in financial crime prevention and investigative roles, with a focus on risk assessment, pattern recognition, and structured decision-making.
Overview
5
5
years of professional experience
Work History
Shift manager/Manager substitute
OÜ Tallink Fast Food Burger King
Tallinn, Estonia
04.2022 - Current
- Managed daily operations in a high-volume, fast-paced environment
- Supervised team performance and delegated tasks to ensure efficient workflows
- Monitored operational processes and identified inconsistencies or deviations
- Reviewed and verified operational information to ensure accuracy and compliance
- Made independent decisions in time-sensitive and high-pressure situations
- Maintained precise documentation, stock control, and reporting
- Ensured compliance with internal procedures, safety, and quality standards
- Trained and onboarded employees, ensuring adherence to structured processes
- Resolved unexpected issues by assessing situations and implementing solutions
Serviceman
Tallink Fast Food OÜ (Burger King)
Tallinn, Estonia
12.2020 - 04.2022
- Handled customer interactions and resolved issues efficiently
- Followed strict operational procedures to ensure accuracy and consistency
- Maintained attention to detail while handling multiple tasks in a fast-paced environment
- Worked under time pressure while maintaining accuracy and quality standards
- Prioritized tasks efficiently during high-volume periods
- Communicated clearly with team members to ensure efficient operations
- Assisted in resolving customer issues and maintaining service quality
Education
Secondary education - Humanitarian
Tõrva Gümnaasium
Estonia, Tõrva01.2020
Skills
- Attention to detail
- Operational process management
- Compliance with procedures
- Problem solving under pressure
- Documentation and reporting
- Team coordination and leadership
Language skills
Estonian
Native
English
Proficient
C2
German
Intermediate
B1
Russian
Intermediate
B1
Training
- Advanced training: Middle Management Leadership Development Program. Executive Education / Estonia 2024 (6 days) Course contains: Management of Priorities, Motivation. Leadership in Different Situations. Change Management. Social Systems. Communication at Different Levels. Crisis Communication.
- Supervision training: INVICTA O/ Estonia 2021 (6 days)
- Servsafe international / Estonia 2021 (2 weeks)
Computer skills
- MS Excel (data handling, basic data analysis)
- MS Word, MS Outlook
- Document management systems
- Experience working with structured digital systems and databases
- Comfortable learning new tools and platforms quickly
Additional Information
Responsible and detail-oriented professional with strong organizational skills. Comfortable working with structured processes, reviewing information carefully, and maintaining accuracy in documentation. Motivated by roles involving verification, compliance, and reliable decision-making. Strong interest in financial crime prevention, risk analysis, and investigation.
Timeline
Shift manager/Manager substitute
OÜ Tallink Fast Food Burger King
04.2022 - Current
Serviceman
Tallink Fast Food OÜ (Burger King)
12.2020 - 04.2022
Secondary education - Humanitarian
Tõrva Gümnaasium