Stefi Lants
Rapla
Summary
A highly adaptable and results-oriented customer service individual with experience in various roles, including waitressing, goods placement, housekeeping, and cashiering. Thrives in building positive relationships and exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Cashier
OG ELEKTRA AS
02.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Housekeeper
Westport Plaza Hotel
03.2023 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Changed bed linens and collected soiled linens for cleaning.
Placer of Goods
Selver AS
06.2020 - 08.2020
- Maintained accurate inventory levels through strategic placement of goods.
- Organized stock according to established protocols for efficient retrieval.
- Stocked shelves and storage areas to meet customer demand and optimize picking efficiency.
- Ensured proper labeling and rotation of stock to maintain product freshness and quality control.
Waitress Trainee
Nõmme Kõrts Ja Peoruum OÜ
06.2019 - 09.2019
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Education
1st Class To 9th Class -
Rapla Vesiroosi Kool
Viljandi Mnt 69 79514 Rapla , Estonia07.2021
10th To 12th Class - Hospitality
Haapsalu Vocational Education And Training Center
07.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Problem-Solving
- Team Collaboration
- Active Listening
- Reliable and Responsible
- Cooperative Attitude
- Creative Thinking
- Honest and Dependable
- Decision Making Aptitude
Hobbies
My hobbies are horse riding, taking care of animals.
I am passionate about learning new languages and cultures.
I thrive in helping others and fostering positive interactions. I find the challenge of navigating complex situations and finding creative solutions truly rewarding. Beyond my professional experience, I'm always looking to expand my customer service knowledge.
Languages
Estonian
Native language
English
Upper intermediate
B2
Timeline
Cashier
OG ELEKTRA AS
02.2024 - 04.2024
Housekeeper
Westport Plaza Hotel
03.2023 - 03.2023
Placer of Goods
Selver AS
06.2020 - 08.2020
Waitress Trainee
Nõmme Kõrts Ja Peoruum OÜ
06.2019 - 09.2019
1st Class To 9th Class -
Rapla Vesiroosi Kool
10th To 12th Class - Hospitality
Haapsalu Vocational Education And Training Center
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