Stephanie Rillon
Athens
Summary
To work in an environment that encourages personal and professional growth, fostering new experiences and continuous learning. I thrive in both team and independent work settings, and I am dedicated to delivering exceptional service to customers.
Overview
5
5
years of professional experience
Work History
Host, Customer Support
WelcomeHost
11.2021 - 12.2023
- Handle short stay reservations for apartments in Athens, ensuring a seamless booking process
- Provide exceptional customer care by engaging with guests, addressing inquiries, and ensuring their needs are met
- Conduct in-person check-ins, welcoming guests to their apartments, and ensuring a comfortable stay
- Collaborate with a diverse team to maintain high-quality services and guest satisfaction
- Continuously expand knowledge to enhance the guest experience and improve operations.
- Worked well in a team setting, providing support and guidance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Handled customer complaints to satisfy and retain guests.
- Demonstrated tactfulness when dealing with difficult situations or customers, effectively resolving conflicts while preserving guest relationships.
Hostess
Beach House Antiparos
04.2022 - 09.2022
- Managed reservations for the restaurant and beach amenities via phone calls and emails
- Proactively addressed inquiries, ensuring potential guests received comprehensive information
- Seated patrons based on guest preferences and seating availability.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to the overall guest experience by personally delivering food and drinks to beachgoers
- Thrived in a fast-paced setting, showcasing organizational prowess and dedication to customer satisfaction
- Honed multitasking abilities and refined communication skills for diverse clientele
- Implemented innovative strategies to optimize reservation processes, resulting in increased efficiency
- Actively participated in promotional events and special occasions, contributing to heightened customer engagement.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Gaming/Cyber Cafe Assistant
3D Battlenet
11.2021 - 01.2022
- Assist customers when they have trouble or questions using computer software such as Microsoft Office, Adobe software, and all software that are being used in the cyber cafe
- Provide services such as encoding, printing, downloading, and all other operations provided by the cafe
- Troubleshoot different kinds of computer programs, hardware, and software
- Provided excellent customer care
- Maintain cleanliness and orderliness of the place
- Keep accurate records of logs and inventories of the shop
- Time customers of the number of minutes of hours they use the computer or internet.
- Greeted guests and offered stellar food service.
- Processed payments for orders and provided customers with change.
Room Attendant
Hotel Marianna
05.2021 - 08.2021
- Ensure high-quality cleaning service public areas of the hotel
- Restock/replace items in rooms and bathrooms for guest use that have run out of stock or need replacement
- Make bed professionally following standard procedure
- Service bathrooms by washing and emptying bins; wash all glass surfaces and floors; clean shower, bath, basin, and toilet to the best quality standard
- Using the right cleaning chemicals, dust and polish all hard surfaces to achieve a quality sheen
- Vacuum bathrooms, bedrooms floors, corridors, stairs, and lifts to remove all debris; check vacuum cleaner each week and if necessary change the dust bag
- Ensure service area is well stocked with necessary products and cleaned always
- Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action - ensure such reports are correctly logged
- Provide professional personal service, including shoe cleaning, ironing, and minor clothing repairs to guests
- May perform regular deep cleaning of all areas of the hotel as instructed
- May perform cloakroom duties for special occasions and functions.
Retail Clerk
Mother’s Blessing Mini Market
03.2021 - 04.2021
- Ability to interact with all customers in a friendly and helpful manner
- In-depth knowledge of inventory management and data entry requirements
- Opening the store
- Manage customer’s refunds and returns
- Counted, verified, and maintained all cash available in the balance cash drawer
- Cleaned all assigned work premises and discarded debris and trash materials
- Perform janitorial services
- Provide direction and guidance to grocery staff in their assigned job duties
- Ensure that grocery shelves are maintained clean and organized
- Maintain the store clean, safe, and appealing
- Perform cashier duties by handling cash, credit, and check payments
- Arrange delivery of large items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered questions about store policies and addressed customer concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Assistant Waitress
Shanghai Restaurant
03.2020 - 11.2020
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Instructed guests on menu specials, took food and beverages orders, and answered any questions which may have risen
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Continually aimed to be reliable and punctual
- Worked with a team to efficiently complete orders
- Brought forth a positive team-oriented spirit and a willingness to please customers
- Ensured sanitation and safety of units.
- Followed strict hygiene procedures to adhere to Food and Beverage regulations.
- Cooperated with other serving specialists and kitchen staff to assist with delivering meals to assigned tables.
- Worked well in a team setting, providing support and guidance.
- Enhanced customer satisfaction by promptly attending to guest needs and providing exceptional service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
Public Relations
Chef n Love
09.2018 - 12.2018
- Assisted the company into advising by sharing flyers between cities
- Able to answer any queries in regards to the company's sales
- Up-selling products of the company.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Education
Lyceum -
9th Kastellas
Piraeus, Greece06.2019
High School and Lyceum -
1st Kallipoli
Piraeus, Greece06.2017
Elementary -
32nd Xatzikyriakeio
Piraeus, Greece06.2013
Skills
- Ability to work in team
- Ability to work under pressure
- Customer Service
- Multitasking skills
- Excellent communication skills
- Adaptability
- Fast learner
- Problem solving skills
- Decision making skills
- Effective time management
- Customer-Oriented
- Server Support
- POS Software
Languages
English
Greek
Filipino
Japanese
Korean
Events Attended
- League of Legends European Championship Esports Event 2019
- GameAthlon Event 2020
Hobbies and Interests
- Musician
- Gamer
- Linguaphile
Timeline
Hostess
Beach House Antiparos
04.2022 - 09.2022
Host, Customer Support
WelcomeHost
11.2021 - 12.2023
Gaming/Cyber Cafe Assistant
3D Battlenet
11.2021 - 01.2022
Room Attendant
Hotel Marianna
05.2021 - 08.2021
Retail Clerk
Mother’s Blessing Mini Market
03.2021 - 04.2021
Assistant Waitress
Shanghai Restaurant
03.2020 - 11.2020
Public Relations
Chef n Love
09.2018 - 12.2018
Lyceum -
9th Kastellas
High School and Lyceum -
1st Kallipoli
Elementary -
32nd Xatzikyriakeio
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