Taavi Koppel
Mägestiku,Otepää
Summary
Dynamic and results-oriented professional with a proven track record, excelling in relationship building and complex problem-solving. Leveraged client relations and upselling skills to enhance customer satisfaction and drive sales. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager, Owner
Mägestiku Pubi
09.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed day-to-day business operations.
Outgoing Warehouse Picking Operator
Foxway OÜ
04.2024 - 09.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Assistant
Solid World DAO
03.2022 - 07.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Sales Specialist
Three Solutions OÜ
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
Education
University Of Tartu
Tartu, Estonia 09.2023 -
Estonian University of Life Sciences
Tartu, Estonia 09.2021 -
High School Diploma -
Otepää Gümnaasium
Otepää, Estonia06.2021
Skills
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
- Forklift driver certification, Oskuskoolitus OÜ - 09.07.2024
Languages
Estonian
Native language
English
Advanced
C1
Russian
Intermediate
B1
Timeline
Outgoing Warehouse Picking Operator
Foxway OÜ
04.2024 - 09.2024
University Of Tartu
09.2023 -
Assistant
Solid World DAO
03.2022 - 07.2022
Estonian University of Life Sciences
09.2021 -
Manager, Owner
Mägestiku Pubi
09.2020 - Current
Sales Specialist
Three Solutions OÜ
High School Diploma -
Otepää Gümnaasium
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