Teele Lepp
Tallinn,Estonia
Summary
Driven Regional Operations Manager with knack for streamlining processes and boosting team performance. Improved operational efficiency across multiple regions, leading to increased productivity and enhanced customer satisfaction. Skilled in fostering collaborative work environments and implementing strategic initiatives that align with company goals.
Overview
22
22
years of professional experience
20
20
years of post-secondary education
Work history
Receptionist
Pergo Hotels AS
Pärnu, Estonia
2003.05 - 2003.07
- Best Western hotel Pärnu
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained reception area stock of important forms and brochures.
- Maintained an organised reception area for a professional business environment.
Receptionist and Manager on Duty
Domina Management AS
Tallinn
2003.08 - 2004.04
- Domina City hotel, Old town boutique hotel with 68 rooms
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Developed duty rosters for staff to ensure adequate coverage during peak times.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
Front Office Manager
Domina Management AS
Tallinn
2004.05 - 2006.01
- Domina Inn Ilmarine hotel
- Provided leadership and guidance to front office team members, fostering a cooperative work environment.
- Trained new staff members to uphold service standards.
Operational Leader
Domina Management AS
Tallinn, Estonia
2006.02 - 2007.08
- Domina Inn Ilmarine hotel
- Oversaw daily operations to achieve high productivity levels.
- Served customers to drive sales and deliver top-quality experiences.
- Generated Key Performance Indicator reporting to drive better performance.
Corporate Sales Manager
Nordic Hotels OÜ
Tallinn, Estonia
2007.08 - 2012.02
- Nordic Hotel Forum, 267 rooms
- Identified potential business opportunities through diligent market research.
- Drove sales initiatives that enhanced brand presence in the target market.
- Resolved customer queries promptly, improving overall client experience.
Corporate Sales Manager
OÜ TLG Hotell
Tallinn, Estonia
2012.02 - 2015.04
- Tallink Hotels, 1200 rooms in Estonia and Latvia.
- Analysed sales reports to identify trends and update strategies.
- Used multi-source data to determine sales and delivery terms for products and services.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
General Manager
Hotel Management Services OÜ
Tallinn, Estonia
2015.04 - 2017.05
- PK Ilmarine Hotel, Hotel with 105 rooms with head office in Milan, Italy
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Identified new business opportunities, leading to market expansion.
General Manager
Hotel Management Services SIA
Riga, Latvia
2017.05 - 2017.07
- PK Ilmarine Hotel and PK Riga Hotel, General Manager with head office in Milan, Italy
- Contract ended because PK Ilmarine hotel was sold to new owners
- Worked with board of directors to establish objectives and decisively lead operations.
- Monitored operations to assess and highlight results.
- Reviewed reports from subordinate management to identify areas of opportunity.
General Manager
Citybox Tallinn OÜ
Tallinn, Estonia
2018.09 - 2022.08
- Opening hotel with 272 rooms during Covid period.
- Established successful partnerships with other companies for mutual growth.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Built high-performing teams to achieve organisational objectives.
Regional Operations Manager
Citybox Tallinn OÜ
Tallinn
2022.09 - 2023.08
- Responsible for two Citybox Hotels one in Tallinn, Estonia and other one in Antwerp, Belgium
- In both Hotels everyday operations was done by Hotel Managers and my responsibility was to see bigger picture and support them with contracts employees, partners, communications with landlords overseeing revenue and sales
- Created an environment of open communication where ideas, concerns, suggestions can be voiced without fear of retribution or judgement.
- Oversaw budget allocation, ensuring cost-effective operations across regions.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Regional Operations Manager
Citybox Tallinn OÜ
Tallinn, Estonia
2023.09 - 2025.01
- Responsible for two Citybox Hotels in Tallinn, Estonia and opening hotel in Helsinki, Finland 09/02/24
- Developed organisational policies for administrative oversight and internal controls.
- Led and managed administrative staff to maintain smooth daily operations.
- Managed regional teams to ensure alignment with company objectives.
- Oversaw budget allocation, ensuring cost-effective operations across regions.
- Created an environment of open communication where ideas, concerns, suggestions can be voiced without fear of retribution or judgement.
Member of the Board
Citybox Tallinn OÜ
Tallinn, Estonia
2022.09 - Current
- Developed governance strategies to ensure company compliance and integrity.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Education
University of Tartu Pärnu College - Tourism and Hotel Management
University of Tartu Pärnu College
Estonia 2002.09 - 2010.06
Pärn Ülejõe Gymnasium -
Pärnu Ülejõe Gymnasium
Estonia 1989.09 - 2001.06
Skills
- Crisis handling
- Proactive initiative
- Profit and loss understanding
- Project supervision
- Resilience under pressure
- Project Management
- Compliance oversight
- Initiative taking
- Process Improvement
- Contract management
- Solutions-Oriented mindset
- Sustainability initiatives
- Business continuity planning
- Data interpretation
- Inventory control
- Strong communication
- Multisite operations
- Multitasking proficiency
- Quality control procedures
- Customer service excellence
- Performance monitoring
- IT infrastructure
- Active listening
- Stress tolerance
- Project oversight
- Supply negotiation
- Time-management
- Negotiation
- Leadership skills
- Positive attitude
- Critical-thinking
- Marketing strategies knowledge
- Data-driven decision-making
- Strategic thinking
Custom
+372 5669 7906
Languages
English
Fluent
Finnish
Intermediate
Russian
Intermediate
Estonian
Native
Affiliations
- jogging
- photography
- sustainable lifestyle
- travelling
Timeline
Regional Operations Manager
Citybox Tallinn OÜ
2023.09 - 2025.01
Member of the Board
Citybox Tallinn OÜ
2022.09 - Current
Regional Operations Manager
Citybox Tallinn OÜ
2022.09 - 2023.08
General Manager
Citybox Tallinn OÜ
2018.09 - 2022.08
General Manager
Hotel Management Services SIA
2017.05 - 2017.07
General Manager
Hotel Management Services OÜ
2015.04 - 2017.05
Corporate Sales Manager
OÜ TLG Hotell
2012.02 - 2015.04
Corporate Sales Manager
Nordic Hotels OÜ
2007.08 - 2012.02
Operational Leader
Domina Management AS
2006.02 - 2007.08
Front Office Manager
Domina Management AS
2004.05 - 2006.01
Receptionist and Manager on Duty
Domina Management AS
2003.08 - 2004.04
Receptionist
Pergo Hotels AS
2003.05 - 2003.07
University of Tartu Pärnu College - Tourism and Hotel Management
University of Tartu Pärnu College
2002.09 - 2010.06
Pärn Ülejõe Gymnasium -
Pärnu Ülejõe Gymnasium
1989.09 - 2001.06