Tifuh Atud
Tallinn
Summary
Experienced hospitality professional with a strong background in customer service from Swiss Hotel and Radisson Blu. Skilled in delivering exceptional service, managing tasks under pressure, and ensuring guest satisfaction. Eager to bring a positive attitude and dedicated service to the role of Junior Cabin Crew Member at Marabu Airlines.
Overview
4
4
years of professional experience
Work History
Waitress
Radisson Blu Hotel Olumpia
05.2020 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
In-room Dining Service Attendant
Swissotel
08.2023 - 04.2024
- Taking orders from guests over the phone or in person.
- Delivering orders to guest rooms promptly and efficiently.
- Setting up and presenting orders in an appealing and professional manner.
- Providing excellent customer service, and addressing any guest concerns or requests.
- Collaborating with the duty manager and front desk to ensure customer satisfaction
- .processing payments and handling cash transactions if necessary.
- Collaborating with kitchen staff and other team members to ensure smooth service.
- Following all health and safety protocols and food handling procedures.
- Assisting with inventory management and restocking of supplies as needed.
Education
Diploma - Startup And Business Innovation
Estonia Entrepreneurship University of Applied Scs
Tallinn-Estonia01.2023
Skills
- Attention to details
- Excellent customer service
- Communication stkills
- Multitasking
- Cross-Functional Teamwork
- Stress Tolerance
- Food safety practices
- Wine pairing knowledge
- Time management
Timeline
In-room Dining Service Attendant
Swissotel
08.2023 - 04.2024
Waitress
Radisson Blu Hotel Olumpia
05.2020 - Current
Diploma - Startup And Business Innovation
Estonia Entrepreneurship University of Applied Scs
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