Tolulope Deborah Adeyemo
Tallinn,784
Summary
Positive customer service professional with a strong history of surpassing customer expectations. Skilled at navigating stressful situations with a calm, collected, and professional attitude. Decisive communicator demonstrating superb active listening skills to resolve issues. Diligent contact center professionals, careful to follow procedures and handle issues fully. Balances customer desires with organizational standards to create mutually beneficial solutions to diverse problems. Consistently exceeds performance and service quality targets.
Overview
4
4
years of professional experience
Work History
Production Specialist
Eippa WSOperations OU
09.2023 - Current
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
- Used equipment properly to avoid workplace hazards or injuries.
FRONT DESK CUSTOMER SUPPORT OFFICER
Life-Font Specialist Hospital
06.2021 - 12.2021
- Maintains patient records by updating account information.
- Answers patients' questions on health insurance, suggesting information about other health products and services.
- Opens new patient accounts by recording account information.
LABORATORY ASSISTANCE
Dr. Lab Specialist
08.2020 - 04.2021
- Running check-ups and tests.
- Use testing items and subjects to gather results.
- Monitor on going tests and experiments, noting any differences.
SCHOOL COUNSELOR
FOLA MODEL SCHOOLS
10.2019 - 03.2020
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Maintained positive relationships with students, parents and administration.
Education
LEAN SIX SIGMA YELLOW BELT
GLSS
Tallinn, Estonia2024
CUSTOMER SERVICE SKILLS
ALISON
Tallinn, Estonia2022
Associate of Science - Laboratory Technology
Lagos State Polytechnic.
Lagos, NIgeria2019
High School Diploma -
Micflow Comprehensive High School
Ikotun, Lagos2013
Skills
ORGANISATIONAL SKILLS
- Problem solving
- Communication skills
- Management of multiple activities
- Administrative skills
COMMUNICATION AND INTERPERSONAL SKILLS
- Written, typing and verbal communication skills
- Outstanding mathematical skill
- Outstanding presentation skills
- Good customer relation skills acquired through customer service representatives
JOB-RELATED SKILLS
- Background in customer service
- Problem-solving aptitude
- A team leadership skills
DIGITAL SKILL I
- Independent user
Languages
Yoruba
Native language
English
Proficient
C2
Timeline
Production Specialist
Eippa WSOperations OU
09.2023 - Current
FRONT DESK CUSTOMER SUPPORT OFFICER
Life-Font Specialist Hospital
06.2021 - 12.2021
LABORATORY ASSISTANCE
Dr. Lab Specialist
08.2020 - 04.2021
SCHOOL COUNSELOR
FOLA MODEL SCHOOLS
10.2019 - 03.2020
LEAN SIX SIGMA YELLOW BELT
GLSS
CUSTOMER SERVICE SKILLS
ALISON
Associate of Science - Laboratory Technology
Lagos State Polytechnic.
High School Diploma -
Micflow Comprehensive High School
Similar Profiles
Nwabueze Henry AmaechiNwabueze Henry Amaechi
Warranty Specialist at WSOperations OU [Swappie]Warranty Specialist at WSOperations OU [Swappie]
ANUOLUWAPO FATAI OSENIANUOLUWAPO FATAI OSENI
Senior Production Associate at Eippa WSOperations OÜ (Swappie)Senior Production Associate at Eippa WSOperations OÜ (Swappie)
KELLY NOEL KOUMETIO MBUSSUKELLY NOEL KOUMETIO MBUSSU
Senior Production Specialist at Eippa WSoperationsSenior Production Specialist at Eippa WSoperations
Jana HilkoJana Hilko
Sales Agent Representative at NanoAsiaSales Agent Representative at NanoAsia
Kati KüngasKati Küngas
Õpetaja at Tallinna Mustamäe GümnaasiumÕpetaja at Tallinna Mustamäe Gümnaasium