Tormi Puri
Summary
Hardworking and passionate job seeker with strong organizational skills. Field of knowledge in customer service from previous job experiences.
Overview
3
3
years of professional experience
Work History
Lost and Found Agent
Tallinn Airport GH AS
Tallinn EE
07.2022 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Create and manage reports for customers whose luggage has been delayed or damaged using the Worldtracer system.
- Communicate with other Airports to find possible matches and arrange transport for the luggage between Airports.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Sort, store and arrange deliver for lost and delayed luggage to customer.
Warehouse Worker
DHL EXPRESS ESTONIA AS
Tallinn EE
06.2021 - 06.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated forklifts and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Computer Engineering -
Tallinn University of Technology
Tallinn EEHigh School Diploma -
Tabasalu ÜG
Tabasalu EE06.2018
Skills
- Communication
- Analytical Thinking
- Social Perceptiveness
- Problem-Solving
- Teamwork
- Organization and Time Management
Languages
Estonian
Native language
English
Advanced
C1
German
Elementary
A2
Russian
Beginner
A1
Timeline
Lost and Found Agent
Tallinn Airport GH AS
07.2022 - Current
Warehouse Worker
DHL EXPRESS ESTONIA AS
06.2021 - 06.2022
Computer Engineering -
Tallinn University of Technology
High School Diploma -
Tabasalu ÜG