Urve Aavik

• IT department ( development, operations, architecture, data and analytics) management based on company`s strategy and goals. IT team support and leadership. 30 people in my team.
• Championed change management efforts to drive successful implementation of new technologies or processes throughout the organization.
• Improved customer satisfaction levels with the development and implementation of user-friendly interfaces and applications.
• Established a culture of continuous improvement within the IT department through regular performance evaluations and skill development opportunities.

• IT area ( development, operations, architecture) management based on company`s strategy and goals. Cooperations with It partners, agreement negotiations, IT team support and leadership. 45 people in my team. Following and implement Digital strategy.
• Accelerated software development lifecycles by adopting agile methodologies, improving time-to-market for critical projects.
• Reduced downtime with proactive monitoring, maintenance, and troubleshooting of IT systems.
• Promoted organizational transparency concerning IT strategy, budget allocation, project progress updates, and performance metrics.
• Fostered cross-functional collaboration by building relationships between IT professionals and stakeholders across the organization.
• Implemented comprehensive disaster recovery plans to ensure business continuity during critical incidents.
• Led digital transformation initiatives to modernize business processes and improve overall efficiency.
• Aligned IT solutions and deliverables with company strategic vision.
• Cultivated company-wide culture of innovation and collaboration.

• Main responsibility was to provide centralized IT services with my team ( core infrastructure solutions, application support and maintaining, service desk, workstations maintenance).
• Implemented comprehensive disaster recovery plans to ensure business continuity during critical incidents.
• Reduced downtime with proactive monitoring, maintenance, and troubleshooting of IT systems.
• We increased successfully all SLA metrics, implemented ITIL based processes, built up recovery site, stabilized and improved IT systems.
• Reduced downtime with proactive monitoring, maintenance, and troubleshooting of IT systems.
• Implemented comprehensive disaster recovery plans to ensure business continuity during critical incidents.

• Main responsibility was to provide centralized IT services in Baltic states with my team ( core infrastructure solutions, application support and maintaining , service desk , workstations maintenance.
• We increased successfully all SLA metrics, implemented ITIL based processes, built up recovery site, stabilized and improved IT systems. 35 people in my team
• Reduced downtime with proactive monitoring, maintenance, and troubleshooting of IT systems.
• Streamlined IT operations by consolidating systems and implementing process improvements.
• Implemented comprehensive disaster recovery plans to ensure business continuity during critical incidents.

• IT area ( development, operations, architecture, quality assurance) management based on company`s strategy and goals. Cooperations with It partners, agreement negotiations, IT team support and leadership. 70 people in my team.
• Led digital transformation initiatives to modernize business processes and improve overall efficiency.
• Developed high-performing teams through effective recruitment, training, and performance management strategies.
• Resolved workflow issues to optimize team productivity and improve delivery times.

Management of the IT development portfolio of Elektrilevi, 11 people in the team Main responsibilities: manage effectively development team to meet the customer business goals by providing on-time and quality-based it developments.

• Delivered projects on time and under budget by diligently overseeing resource utilization, cost control measures, and scope management.
• Boosted productivity through effective workload distribution among team members based on individual strengths and capabilities.
• Mitigated project risks with proactive planning and consistent monitoring of potential issues throughout the project lifecycle.
• Enhanced project delivery efficiency by optimizing resource allocation, reducing waste, and addressing bottlenecks.

Main responsibilities: manage effectively data warehouse development team to meet the customer business goals by providing on-time and quality-based data warehouse developments. 6 people in my team

• Team revenue and expenses management Management.
• Leadership and motivation of team workload and development.
• Designing customer portfolios, participating in sales.
• Ensuring customer service quality.
• Business competence management .
• Participation in the work of the company's steering group and strategy group.
• Managing and coordinating internal projects within the company's internal Baltic countries.
• 15 people in my team.

• Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
• Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.

• Main responsibility was Hansa bookkeeping software sales, consulting, project management
• Streamlined project management processes, leading to faster delivery times and increased client satisfaction.

• Main responsibility was Hansa software sales, consulting, project management
• Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.