Valeria Rizvanov
Tallinn,Estonia
Summary
Highly motivated and dependable candidate with B. S. Chem. Have 4+ years in the world's 3rd largest container transportation and shipping company as a maintenance and repair representative. Spearheaded Italy and countries of south Europe. Create estimates and make analysis of estimates. Provide invoices for vendors. Perform data analysis by using such tools as Qlik sense and Pivot tables. Managing multiple priorities and detail-oriented team player. Was awarded for exceptional help to the team. Responsible and stress resistant person during cyber attack managed with all issues in time and efficiently.
Overview
11
11
years of professional experience
Work history
Customer Service Representative Agent
CMA CGM Global Business Services OÜ
Tallinn, Peterburi tee 2f
08.2018 - Current
- Correct communication in timely manner with other departments, partners & vendors.
- Ensure that data flow is running smoothly between respective departments: country agencies; Head Office Logistic department; Repair Company; GSSC internal departments.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Generate and distribute invoices to repair companies.
- Analyze and Control Estimates. Manage over 300 estimates per day.
- Identified issues, analyzed information and provided solutions to problems.
- Effectively trained new personnel regarding company operations, policies and services.
- Quality assurance.
Laboratory Technician
EUROBIO LAB OÜ
Tallinn, Leiva 3
04.2017 - 07.2018
- Performed routine lab and department maintenance to keep area clean and orderly.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Documented information by maintaining daily logs and equipment record books.
- Conducted analytical tests on in-coming raw materials prior to use in process.
- Conducted water test and raw materials inside of factory.
- Control tests on finished products.
Customer Service Representative
BALTIC SUPPORT OÜ
Tallinn, Narva mnt 63/2
12.2016 - 03.2017
- Maintained website.
- Responded to customer requests for products, services and company information via calls and online chat.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Educated customers about billing, payment processing and support policies and procedures.
- Worked flexible hours; night, weekend, and holiday shifts.
Sales Assistant (seasonal Work)
ANVOL OÜ
Tallinn, Paldiski mnt 102
07.2014 - 09.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Kept store clean and tidy.
Laboratory Assistant ( Work Practice)
Molycorp Silmet AS
Sillamae, Kesk 2
04.2013 - 10.2013
- Obtained samples for testing following standard protocols.
- Analyzed test data and presented findings using charts and graphs.
- Spectral testing of rare metal with spectral technologies.
- Calibrated and maintained instruments to keep equipment fully operational.
Education
English Language
05.2018
Bachelor of Science - Chemistry And Materials Technology
06.2015
High School Diploma -
06.2012
Skills
- Microsoft Office: Word; Excel; Power Point; Outlook
- iMars (estimates, invoices and EDI processing tool)
- Qlik sense
- Adobe Image Ready; Adobe Photoshop
- Time management
- Multitasking
- Flexibility
- Attention to detail
- Fast learner
- Handle with routine work
- Critical thinking and problem solving
- Teamwork and collaboration
- Driving license class 5( car driving)
Languages
Russian
Native language
English
Upper intermediate
B2
Estonian
Upper intermediate
B2
Timeline
Customer Service Representative Agent - CMA CGM Global Business Services OÜ
08.2018 - Current
Laboratory Technician - EUROBIO LAB OÜ
04.2017 - 07.2018
Customer Service Representative - BALTIC SUPPORT OÜ
12.2016 - 03.2017
Sales Assistant (seasonal Work) - ANVOL OÜ
07.2014 - 09.2014
Laboratory Assistant ( Work Practice) - Molycorp Silmet AS
04.2013 - 10.2013
The Language School in Down-Town - , English Language
Tallinn University of Technology - Bachelor of Science, Chemistry And Materials Technology
Sillamae Astangu School - High School Diploma,
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