Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Vanessa Petrov

Vanessa Petrov

Tallinn,Harjumaa

Summary

Fast adapting and detail oriented worker with automotive engineering education and 3 years experience in the automotive industry. Forthright communication skills and thriving under pressure give an edge amongst other professionals. Seeks solutions to problems and applies analytical knowledge to findings. Consistently working to gain more extensive knowledge and achieve best possible results.


Overview

7
7
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work history

Warranty Specialist

Topauto AS
Tallinn, Harjumaa
06.2024 - Current
  • Claiming finished warranty repairs
  • Communication with importer and other dealers in the Topauto group
  • Critical thinking to analyse problems, evaluate solutions and select best outcome to all participants.
  • Advising customers and colleagues in warranty related topics
  • Overseeing factory technical documentation and checking the completed repairs compliance to said data
  • Analysing technical documentation

Spare parts consultant

Topauto AS
Tallinn, Harjumaa
03.2023 - 06.2024
  • Checked and verified received shipment against invoices for accurate record-keeping.
  • Conducted comprehensive parts inspections upon arrival.
  • Partook in annual stocktaking
  • Advised service managers and technicians in finding the best part for the current situation
  • Created price offers
  • Acquired extensive knowledge of 7 brands OEM catalogues in addition to previous proficiency in spare parts programmes
  • Handled customer enquiries regarding auto parts

Spare parts consultant

Balti Autoosad AS
Tallinn, Harjumaa
12.2021 - 03.2023


  • Coordinated deliveries of new stock, ensuring timely availability of essential items.
  • Handled customer enquiries regarding auto parts
  • Accepted merchandise
  • Used different spare parts programmes and databases for lubricants
  • Partook in annual inventory stocktaking
  • Optimized the inventory to fit local customer needs
  • Created bills for the ordered parts and managed cash registry a
  • Oversaw the cash registry accuracy at the beginning of shifts
  • Parts inspection upon arrival

Back office Agent

IPF Digital AS
Tallinn, Harjumaa
07.2019 - 12.2021


  • Overlooked bank statements and evaluated them according to policy
  • Handled outgoing payments to customers
  • Checked customer IDs for possible fake documentation
  • Checked customer data and its accuracy
  • Handled bank statements for incoming payments

Shift supervisor

Sportland Eesti AS
Tallinn, Harjumaa
05.2018 - 04.2019
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Optimised shift schedules to improve operational efficiency.
  • Handled returns and exchanges following company policies.
  • Assisted in stocking shelves, enhancing store's appearance and product accessibility.
  • Trained new cashiers, improving overall productivity levels.

Education

Bachelor of Science - Automotive engineering

Tallinna Tehnikakõrgkool
Tallinn Eesti
09.2020 - 02.2024

Secondary Education - Humanitarian

Rakvere Gümnaasium
Rakvere Eesti
09.2006 - 06.2018

Skills

  • Warranty processing
  • Calm under pressure
  • Spare parts procurement
  • Inventory management
  • Claims management
  • Communication skills
  • Data entry accuracy
  • Customer consultation
  • Technical documentation
  • Problem solving
  • Detail orientation
  • Technical material analysis
  • Working skills in Automaster, Cabas, AutoCad

Languages

Estonian
Proficient (C2)
English
Advanced (C1)
Vene
Elementary (A2)

Affiliations

  • Strength training & gym
  • Cross-country skiing
  • Hiking, being active in fresh air
  • Reading

Certification

  • Hyundai Step 2 Service advisor
  • Hyundai Step 1 Service advisor

Timeline

Warranty Specialist

Topauto AS
06.2024 - Current

Spare parts consultant

Topauto AS
03.2023 - 06.2024

Spare parts consultant

Balti Autoosad AS
12.2021 - 03.2023

Bachelor of Science - Automotive engineering

Tallinna Tehnikakõrgkool
09.2020 - 02.2024

Back office Agent

IPF Digital AS
07.2019 - 12.2021

Shift supervisor

Sportland Eesti AS
05.2018 - 04.2019

Secondary Education - Humanitarian

Rakvere Gümnaasium
09.2006 - 06.2018

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Vanessa Petrov