Viacheslav Yasynskyi
Tallinn
Summary
Organized and motivated employee with customer service, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Grocery associate
Wolt Market Sikupilli
Tallinn
07.2023 - 08.2023
- Unloaded delivery trucks, organized stock, and placed items in designated areas.
- Inspected incoming deliveries for damages or discrepancies from the invoice list.
- Maintained records of inventory levels and submitted orders when necessary.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Organized and cleaned the store's backroom.
Junior Bank Specialist
ProCredit Bank Ukraine
Kyiv
11.2021 - 05.2022
- Opened new accounts for customers based on their needs and requirements.
- Worked with the existing base of business clients (SMEs), primarily in the agricultural sector.
- Maintained knowledge of current banking products and services available to customers.
- Documented all client interactions, including deposits, withdrawals, transfers, and loan applications.
- Performed data entry into bank systems accurately while adhering to established procedures.
Auditor Assistant
Nexia DK
Kyiv
11.2020 - 02.2021
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Reviewed client documentation including contracts, invoices, and bank statements.
- Analyzed balance sheets for mistakes and inaccuracies.
- Prepared detailed audit workpapers for review by senior auditors.
Sales Manager Intern
Remaxima
Kyiv
05.2020 - 07.2020
- Conducted market research to identify customer needs and preferences.
- Applied lead-generating methods in a high number of cold calls per day.
- Managed customer accounts and relationships through regular follow-up calls.
- Collaborated with cross-functional teams on marketing initiatives.
- Maintained detailed records of all sales activities including leads generated, and conversions.
Customer Support Manager
Vinted
Kyiv
05.2019 - 08.2019
- Resolved customer inquiries and complaints in a timely manner.
- Provided technical assistance to customers when needed or referred them to appropriate personnel.
- Responded to escalated customer issues in accordance with company guidelines.
- Maintained detailed records of all interactions with customers using CRM software tools.
- Monitored customer satisfaction levels through surveys and other methods of data collection.
Education
Master of Arts - International Relations
Tallinn University
Tallinn06.2024
Bachelor of Arts - Finance
Taras Shevchenko National University of Kyiv
Kyiv06.2022
Internship - Finance And Audit
The National Bank of Ukraine
Kyiv08.2021
Skills
- Relationship Building
- Task Prioritization
- Customer Service-Oriented
- Problem Solving
- Honest and Ethical
- Attention to Detail
- Time Management
- Critical thinking
- New Client Acquisition
- Complex Information Interpretation
- Knowledge of MS Office programs
- Financial literacy
- Recordkeeping and Documentation
- Program Planning
- Risk analysis
- Editing and Proofreading
Accomplishments
- 2nd place in the competition from the National Bank of Ukraine: "Requirements for insurers who provide agricultural insurance with state support" (June 2021)
- 2nd place in Ethics Challenge 2020, organized by CFA Society Ukraine;
- Permanent prize places in city school Olympiads in English, German and Ukrainian languages, history and geography (2014-2018);
- Winners of the Kyiv football championship among U-17 teams (2018).
Languages
Ukrainian
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1
German
Intermediate (B1)
B1
Spanish
Beginner
A1
Estonian
Beginner
A1
Certification
- Language Certificate Spanish A1. Universitat Autònoma de Barcelona, Spain (2024);
- Transnational pedagogical activity for skills development. Youth exchange project by "CAIS 1515 Associação Cultural", Portugal (2023);
- Baltic Sea Youth Dialogue: Civil Security Edition. "Council of the Baltic Sea States", Germany (2022);
- The Changing Global Order. Online course from Universiteit Leiden for Coursera (2022);
- Auditor and professional accountant course. "Nexia DK" online-school, Kyiv (2020);
- German language courses A2-B1. Academies "Spraachen" and "Alfa Intensiv", Kyiv (2018- 2020);
- Microsoft Office Pack course. Educational center "Uspikh", Kyiv (2018).
Timeline
Grocery associate
Wolt Market Sikupilli
07.2023 - 08.2023
Junior Bank Specialist
ProCredit Bank Ukraine
11.2021 - 05.2022
Auditor Assistant
Nexia DK
11.2020 - 02.2021
Sales Manager Intern
Remaxima
05.2020 - 07.2020
Customer Support Manager
Vinted
05.2019 - 08.2019
Master of Arts - International Relations
Tallinn University
Bachelor of Arts - Finance
Taras Shevchenko National University of Kyiv
Internship - Finance And Audit
The National Bank of Ukraine
- Language Certificate Spanish A1. Universitat Autònoma de Barcelona, Spain (2024);
- Transnational pedagogical activity for skills development. Youth exchange project by "CAIS 1515 Associação Cultural", Portugal (2023);
- Baltic Sea Youth Dialogue: Civil Security Edition. "Council of the Baltic Sea States", Germany (2022);
- The Changing Global Order. Online course from Universiteit Leiden for Coursera (2022);
- Auditor and professional accountant course. "Nexia DK" online-school, Kyiv (2020);
- German language courses A2-B1. Academies "Spraachen" and "Alfa Intensiv", Kyiv (2018- 2020);
- Microsoft Office Pack course. Educational center "Uspikh", Kyiv (2018).
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