Victoria precious Kure
Tallinn
Summary
Dynamic and dedicated professional committed to driving customer satisfaction and delivering innovative solutions. Recognized for exceptional communication skills and the ability to foster collaboration within high-performing teams, consistently meeting or exceeding objectives. Proven expertise in team development, training, and cultivating a culture of excellence, complemented by a strong capacity to thrive under pressure while managing conflicting deadlines. Passionate about achieving outstanding results for customers through proactive engagement and a relentless pursuit of satisfaction, with extensive experience in regulatory compliance, risk management, and effective policy implementation.
Overview
7
7
years of professional experience
1
1
Language
Work History
HOSTESS/CUSTOMER SUPPORT
PARK INN, MERITON BY RADISSON HOTELS
05.2023 - Current
- Welcome guests and Guide them to the buffet area.
- Staying attentive to the needs of guests.
- Verify customer eligibility for breakfast.
- Handling customers complaint and provide adequate support.
- Managing cash and credit transaction.
- Maintain a positive and friendly attitude.
- Maintaining Hygiene at the breakfast area.
LIBRARY ASSISTANT
MCPHERSON UNIVERSITY
07.2021 - 07.2023
- Registration of library users.
- Shelf reading and support the librarians in cataloguing.
- Process charging and discharging of information materials.
- Accessing, coordinating and instructing the library user about the use of e-book.
- Selective Dissemination of Information (SDI), database administrator, taking readers statistics.
COMPLIANCE ANALYST
MONEYFIELD MICROFINANCE BANK
04.2020 - 06.2021
- Assisted in the implementation of new AML and KYC policies and procedures.
- Collaborated with internal and external stakeholders to gather and validate customer information.
- Conducted internal audits to identify any gaps in compliance, and profer solutions.
- Provided training and assistance to members of staff on compliance best practices.
KYC Analyst
FINCA MICROFINANCE GROUP
11.2018 - 04.2020
- Review and analyze customer profiles and account information.
- Verifying the identity of customers and ensuring compliance with know your customer (KYC) regulations.
- Maintaining accurate and updated records of customer information and documentation.
- Conducting thorough background checks on customers and their financial activities.
Education
National Youth Service Corp -
McPherson University
05.2022
Bachelor of Science - Library and Information Science
Kogi State University
06.2020
Skills
Ability to learn quickly, listen and communicate with others, correctly and motivated
Excellent communication skills gained through my experience in a big team with many customers
Good team-working skills adquired as part of the human resources group during my volunteering
Due diligence
Documentation review
Compliance monitoring
Operations support
Compliance
Timeline
HOSTESS/CUSTOMER SUPPORT
PARK INN, MERITON BY RADISSON HOTELS
05.2023 - Current
LIBRARY ASSISTANT
MCPHERSON UNIVERSITY
07.2021 - 07.2023
COMPLIANCE ANALYST
MONEYFIELD MICROFINANCE BANK
04.2020 - 06.2021
KYC Analyst
FINCA MICROFINANCE GROUP
11.2018 - 04.2020
Bachelor of Science - Library and Information Science
Kogi State University
National Youth Service Corp -
McPherson University