Viktoria Ivantsova
Tallinn,784
Summary
Highly motivated team player with a passion for helping others. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Experienced leading projects and working with a diverse range of people. Have excellent interpersonal and communication skills and am always eager to learn and grow.
Ready to help the team achieve company goals by showing examples and willingness to take on added responsibilities to meet team goals and targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Work Volunteer (FGC Ambassador)
Majorel
Tallinn, 784
01.2022 - Current
- Brainstormed and implemented creative event concepts and themes.
- Coordinated schedules and timelines for events.
- Developed post-event reports to determine the effectiveness of each event.
- Organizing motivational activities for colleagues, providing feedback, and taking action in improving overall well-being and engagement within the company.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
Team Lead
Majorel
Tallinn, 784
12.2018 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service Specialist
Majorel
Tallinn, 784
01.2018 - 12.2018
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained and managed customer files and databases.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Social Psychology
Tallinn University
Narva 25, 10120 TallinnSkills
- Knowledgeable in Microsoft Office, Outlook, and PowerPoint
- Knowledgeable in Excel (daily usage of reports, monitoring KPI performance)
- Tableau Software Proficiency
- Power BI Software Proficiency
- Virosoft accounting Software Proficiency
- Verint, Software Proficiency
- Aspect, Software Proficiency
- Support with basic troubleshooting of minor technical issues
- Monthly payslip checks, calculating working hours, filling out accountant software, correcting and highlighting mistakes
- Conducting phone and video interviews with candidates during new hire recruitment
Accomplishments
Has received internal yearly constellation awards, as a best Team Lead in years 2019 - 2021
Best of the Best Award 2022: Team manager most willing to defend their team and right wrongs.
Certification
- Talent Enrichment Program, Majorel - October-December 2018
- Fontes Leadership Program Training - October 2020
- COPC management training series - certified professional manager , COPC Inc. - 2019
Languages
Russian
Native language
English
Advanced
C1
Estonian
Upper intermediate
B2
Additional Information
Want to join a company with high values and mission to improve life and wellbeing of our society (helping to explore the world, save money and improve life quality).
Need healthy environment that is open for diversity and have progressive views and understanding. Free from stigmatizing and judgement of the minority groups.
Will become an active member of a motivated and goal oriented team. Improving and developing my own skills and showing the respect and appreciation to others.
Timeline
Community Work Volunteer (FGC Ambassador)
Majorel
01.2022 - Current
Team Lead
Majorel
12.2018 - Current
Customer Service Specialist
Majorel
01.2018 - 12.2018
Bachelor of Arts - Social Psychology
Tallinn University
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