VITA GORGOTS

• Configured products on FTM (SaaS) platform
• Implemented new business logic and enhanced existing features
• Conducted daily system reliability monitoring and reported bugs for quality assurance
• Created HTML, CSS, and Liquid invoice templates
• Followed Scrum methodology for project management
• Utilized software tools such as JIRA, Slack, and FTM (SaaS) to streamline workflows and increase productivity

Key achievements:

• Successfully launched product in Sweden, expanded market reach.
• Automated existing products in Czech and Finland, what brought to better customer satisfaction rates.

• Engaged with customers' requests and complaints, explained product features through emails, chats, and calls.
• Suggested improvements and changes to processes, which resulted in increased efficiency and higher customer satisfaction rates.
• Took active role in reporting fraud, which led to prevention of further fraudulent activities and saved company valuable resources.
• Utilized Zendesk and Twilio software to manage customer requests and complaints.

• Provided exceptional service to customers from USA, Europe, and Scandinavia with focus on premium clients as customer support representative for Scandinavian Airlines
• Processed ticket payments, created new reservations, and provided information about airline's offerings, and handled complaints
• Resolved customer issues over phone and collaborated with manager when necessary

Key achievements:

• Utilized Amadeus booking system to efficiently modify and create flight or hotel reservations to meet customers' needs
• Consistently achieved high customer satisfaction ratings through dedication to customer service and ability to provide prompt and effective solutions
• Strengthened reputation of Scandinavian Airlines and ensured that customers felt valued and supported throughout their travel experience with my contributions.

• Showcased popular games such as Roulette, Sic Bo, and Baccarat in front of camera.
• Engaged with players, created entertaining and interactive atmosphere that kept them coming back for more.
• Closely monitored game system for errors.
• Followed given instructions to minimize downtime and prevent further issues what helped to minimize downtime and ensure a smooth gaming experience for all players.

• Made menu recommendations and took orders to ensure personalized dining experience for each guest.
• Served food and beverages with professionalism and attention to detail, earning consistent positive feedback.
• Accepted table reservations and shared additional information with patrons for future improvements.
• Collaborated with colleagues to maintain clean and welcoming restaurant environment.
• Maintained high standards of restaurant to contribute to its success and high customer satisfaction rates

• Handling customer inquiries and resolving issues in timely and professional manner, ensuring high levels of customer satisfaction.
• Preparing orders for shipment to ensure prompt and accurate delivery to customers.
• Promoting shop through social media, sharing engaging and informative posts to increase brand awareness and drive traffic to online store.