Summary
Overview
Work history
Education
Skills
Timeline
Generic

Vitali Hramov

Tallinn,Harjumaa

Summary

I am attentive to details, curious about database organisation, numbers, and software like NEON, due to the possibilities of working through these types of systems. Regarding my professional expe- rience, I have had developed skills to work in a collective-collaborative environment by improving a proactive mindset, positive energy and promoting exceptional communication interacting with customers. Besides, always searching for providing the best experience possible. Finally, I be- lieve that ethics, respect, attention to detail and open listening to customers demands, composes the background to achieve involvement within the casino activities, making customers happy and satisfied.

Overview

7
7
years of professional experience

Work history

Finance specialist

OB Holding 1 OÜ
Tallinn, Harjumaa
05.2023 - 11.2023

Customer service representative

OLYMPIC ENTERTAINMENT GROUP AS
Tallinn, Harjumaa
09.2019 - 04.2023
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.

Customer service representative

OLYMPIC ENTERTAINMENT GROUP AS
Tallinn, Harjumaa
06.2016 - 09.2019
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Education

Haabersti Russian Gymnasium
Tallinn

Skills

Management: Pro active, team worker, responsable, organized, multitask

Digital tools & softwares: Windows/MaxOS, casino database software, social media

Communication: Russian (native speaker), English (B2), Estonian (B1)

Timeline

Finance specialist

OB Holding 1 OÜ
05.2023 - 11.2023

Customer service representative

OLYMPIC ENTERTAINMENT GROUP AS
09.2019 - 04.2023

Customer service representative

OLYMPIC ENTERTAINMENT GROUP AS
06.2016 - 09.2019

Haabersti Russian Gymnasium
Vitali Hramov