Yahaya Yahaya

• Developed strategic partnerships to enhance market presence and drive growth.
• Integrated third-party applications into the existing CRM platform to enable better tracking of leads and customers.
• Presented proposals and solutions to prospective clients and stakeholders.
• Developed strategies to increase customer satisfaction and loyalty.
• Gathered data from industry resources to support decision making process.
• Presented proposals and solutions to prospective clients to secure new contracts.
• Led negotiations with partners to establish mutually beneficial agreements.
• Managed client relationships to ensure satisfaction and encourage repeat business.

• Managed customer segmentation using CRM tools to enhance engagement strategies.
• Analyzed campaign performance data to refine messaging and improve outreach.
• Implemented A/B testing protocols to optimize email subject lines and content.
• Coordinated with the sales team to align email initiatives with business goals.
• Researched industry best practices for email list management and optimization.

• Assisted in daily operations and logistics coordination for efficient workflow.

• Data Management: Compiled and analyzed daily transaction reports (10,000+ entries) using Excel, improving settlement accuracy by 25%.

• Cross-functional collaboration: Partnered with IT teams to automate data workflows, reducing manual processing time by 15%.

• Reporting: Generated operational dashboards to track platform performance (, Extraswitch).

• Supported team in troubleshooting technical issues and providing solutions.
• Documented technical processes and created user guides for team reference.
• Provided technical support via phone, email, and in-person assistance.
• Supported department efforts to develop and maintain systems.
• Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.