Yana Albert
Brooklyn
Summary
Healthcare professional with extensive experience in managing front desk operations and patient relations within medical imaging environment. Adept at streamlining appointment scheduling and maintaining accurate patient records. Known for fostering collaborative team environments and consistently adapting to changing departmental needs, demonstrating reliability and flexibility.
Overview
13
13
years of professional experience
Work History
MRI Receptionist
OPEN MRI
05.2024 - 10.2024
- Contributed to team success by cross-training in various administrative roles, ensuring seamless operation during staff absences or high-volume periods.
- Boosted efficiency by coordinating with radiologists, technicians, and other staff members to optimize workflow.
- Optimized schedule coordination by working closely with medical professionals to accommodate priority appointments or emergency cases.
- Proactively identified potential delays in MRI scan results delivery, collaborating with the radiology team to expedite reporting and ensure prompt communication with referring physicians.
- Ensured compliance with HIPAA regulations by securely handling sensitive patient information and records management tasks.
Case Management Coordinator
NYC Health + Hospitals
09.2023 - 04.2024
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Provided education on available resources and support services to empower patients in managing their own health goals.
- Monitored patient progress, regularly updating documentation and communicating relevant information to all pertinent stakeholders.
Marketing Specialist
FIGURA
01.2022 - 09.2022
- Attended staff conferences to provide management with information and proposals concerning promotion, distribution, design and pricing of company products and services
- Directed trained survey interviewers
- Developed and implemented procedures for identifying advertising needs
- Assessed customer and employee satisfaction
- Forecasted and tracked marketing and sales trends, analyzing collected data
- Conducted research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters and other professionals
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand
- Gathered data on competitors and analyzed prices, sales and method of marketing and distribution
- Devised and evaluated methods and procedures for collecting data, such as surveys, opinion polls, and questionnaires and arranged to obtain existing data
- Prepared reports of findings, illustrating data graphically and translating complex findings into written text
Medical Receptionist/Assistant
Nuerology Center of NY
01.2019 - 03.2020
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Recorded patient and insurance payments, maintaining accurate financial records
- Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records
- Maintained medical records, technical library and correspondence files
- Completed documents, case histories and forms, such as intake and insurance forms
- Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records
Front Desk Associate
Pain Physicians of NY
02.2017 - 12.2019
- Reviewed accounts and charges with guests during check out process
- Computed bills, collect payments and make change for guests
- Planned, scheduled or supervised work of other employees
- Coordinated office workflow to maximize productivity and labor resources
- Maintained accurate payroll records and submitted data to accounting department for processing
- Participated in ongoing training to enhance own job skills and knowledge
Administrative Assistant To The Director
Private Medical Clinic
03.2016 - 02.2017
- Prepared purchase requisitions and requests for payment, informing managers of resources required
- Designed and streamlined departmental forms, fostering data entry and retrieval
- Screened incoming telephone calls, routing to appropriate personnel
- Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events
- Established professional and collaborative working relationships with company associates and external parties
- Coordinated travel arrangements and reconciliation of expense reports
- Leveraged CRM system to update contact lists and perform data entry
- Utilized financial reporting software to generate financial statements and create reports
Medical Biller And Coder
Ultimate Billing & Management
11.2015 - 03.2016
- Protected security of medical records to ensure that confidentiality was maintained
- Assigned patient to diagnosis-related groups (DRGs), used appropriate computer software
- Retrieved patient medical records for physicians, technicians and other medical personnel
- Transcribed medical reports
- Identified, compiled, abstract and code patient data, using standard classification systems
Real Estate Agent
Blackwood Agency
10.2012 - 11.2015
- Advertised services to solicit property sales listings
- Acted as intermediary in negotiations between buyers and sellers
- Reviewed property listings and attended staff and association meetings to remain knowledgeable about real estate markets
- Advised sellers on how made homes more appealing to potential buyers
- Developed networks of attorneys, mortgage lenders and contractors to whom clients may be referred
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters
- Answered clients' questions regarding construction work, financing, maintenance, repairs and appraisals
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Teacher Intern
English Internation School
01.2012 - 01.2014
- Guided class discussions according to subject material
- Reviewed management styles and student progress with cooperating teachers
- Participated in parent-teacher conferences to communicate student progress and important information
- Facilitated developmentally appropriate daily activities for students
- Developed comprehensive course syllabi detailing policies and class schedules
- Collaborated with peers to enhance work environment and support instructional planning
- Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
Education
World Politics - International Affairs
Moscow State University / MSU
Bachelor Of Science - Social Psychology
RUDN / Russian University of Peoples Friendship
09.2011
The Bay Academy for Arts and Sciences
Brooklyn, New York06.2011
High School Diploma -
Presige Private Highschool
06.2008
Skills
- Evaluation of Marketing Campaigns
- Survey Design and Development
- Industry Trends
- Marketing Analytics
- Database Skills
- Data Visualization
- Developing Presentations and Reports
- Public and Media Relations
- Client Retention
- HIPAA compliance
- Office administration
Languages
English
Native language
Russian
Proficient
C2
Timeline
MRI Receptionist
OPEN MRI
05.2024 - 10.2024
Case Management Coordinator
NYC Health + Hospitals
09.2023 - 04.2024
Marketing Specialist
FIGURA
01.2022 - 09.2022
Medical Receptionist/Assistant
Nuerology Center of NY
01.2019 - 03.2020
Front Desk Associate
Pain Physicians of NY
02.2017 - 12.2019
Administrative Assistant To The Director
Private Medical Clinic
03.2016 - 02.2017
Medical Biller And Coder
Ultimate Billing & Management
11.2015 - 03.2016
Real Estate Agent
Blackwood Agency
10.2012 - 11.2015
Teacher Intern
English Internation School
01.2012 - 01.2014
Bachelor Of Science - Social Psychology
RUDN / Russian University of Peoples Friendship
The Bay Academy for Arts and Sciences
High School Diploma -
Presige Private Highschool
World Politics - International Affairs
Moscow State University / MSU
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