Yelyzaveta Maievska
Tallinn
Summary
A young specialist with experience in customer support and finance is looking for new career opportunities. I would like to use my practical and theoretical knowledge, but I am also ready take on challenges and learn new skills.
Overview
7
7
years of professional experience
Work History
Accounting Assistant
RODON
10.2016 - 12.2017
- Processed payments and documents such as invoices, employee reimbursements and statements.
- Contributed to cash flow management, monitoring incoming and outgoing transactions.
- Managed day-to-day accounting processes.
- Reduced financial discrepancies, effectively reconciling bank accounts and entering data into accounting software (C1).
Intern
Global Ocean Link
10.2020 - 12.2020
- Supported staff members in their daily tasks.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted and organized files, spreadsheets, and reports.
- Supported senior finance team members with ad-hoc projects as needed, demonstrating flexibility and adaptability in a fast-paced work environment.
- Developed and analyzed various budgets and performed financial statement analysis.
German-Speaking Customer Service Representative
Bitfinex
01.2023 - 06.2023
- Managed high-stress situations effectively while resolving disputes and conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Educated customers about payment processing and support policies/procedures.
Education
Master of Science - Finance, Banking And Insurance
Odesa National University of Economics
Odesa, Ukraine12.2020
Skills
- Customer Service
- Problem-solving abilities
- Conflict Resolution
- Client Relations
- Call Center Operations
- Product Sales
- Cold-calling
- Product Promotions
- Document Control
- MS Office
- 1C
- MacOS, Windows
Soft Skills:
- Precision and Accuracy
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Time-management
- Resilience
- Self-organization
Languages
Ukrainian, Russian
Native language
German
Advanced
C1
English
Upper intermediate
B2
Timeline
German-Speaking Customer Service Representative
Bitfinex
01.2023 - 06.2023
Intern
Global Ocean Link
10.2020 - 12.2020
Accounting Assistant
RODON
10.2016 - 12.2017
Master of Science - Finance, Banking And Insurance
Odesa National University of Economics
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