Zanna Ivanova
Tallinn
Summary
Experienced Live Casino Game Presenter and Shift Leader with a strong dedication to providing exceptional customer service and effectively managing teams. Skilled in creating engaging player experiences, leading teams in high-pressure environments, and consistently improving player satisfaction. Proven track record of delivering top-notch service and fostering a positive gaming atmosphere.
Overview
2
2
years of professional experience
Work History
Casino dealer
OlyBet OÜ
08.2023 - Current
- Customer service, working on the camera and providing the best entertainment to the customers
- Less than a year later, I became the ShiftLeade, this experience taught me how to deal with rude customers, provide them with solutions to their problems, deal with stress and find solutions to the situations that might happen at the studio.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Bar attendant/waitress
KFC
06.2022 - 08.2022
- Customer service professional with experience in the customer service
- Skilled in enhancing customer experiences and ensuring high satisfaction in fast-paced environments.
Education
High School Diploma -
Haabersti Vene Gümnaasium
Estonia06.2023
Skills
- Programming languages
- Reliability and punctuality
- Multitasking
- Friendly, Positive Attitude
- Stress Tolerance
Additional Information
I am passionate about learning new languages, including Arabic, Italian, Turkish, and Chinese. This hobby not only broadens my cultural understanding but also enhances my cognitive skills and opens up new professional opportunities. My enthusiasm for languages reflects my curiosity and adaptability, as well as my dedication to continuous learning. My main personal characteristics will be adaptability, detail-oriented, collaborative, energetic, proactive and sensitive, which allows me to build empathetic relationships and navigate interpersonal dynamics with care.
Languages
Russian
Native language
English
Upper intermediate
B2
Estonian
Intermediate
B1
Desiredposition
- Customer Service
- Flight attendant
Workingtime
Full-time
Locations
Tallinn
Personal Information
- Date of Birth: 02/11/04
- Gender: Female
Timeline
Casino dealer
OlyBet OÜ
08.2023 - Current
Bar attendant/waitress
KFC
06.2022 - 08.2022
High School Diploma -
Haabersti Vene Gümnaasium
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