Summary

Overview

Work History

Education

Skills

Additional Information

Languages

Desiredposition

Workingtime

Locations

Personal Information

Timeline

Zanna Ivanova

Tallinn

Summary

Experienced Live Casino Game Presenter and Shift Leader with a strong dedication to providing exceptional customer service and effectively managing teams. Skilled in creating engaging player experiences, leading teams in high-pressure environments, and consistently improving player satisfaction. Proven track record of delivering top-notch service and fostering a positive gaming atmosphere.

Overview

years of professional experience

Work History

Casino dealer

OlyBet OÜ

08.2023 - Current

Customer service, working on the camera and providing the best entertainment to the customers
Less than a year later, I became the ShiftLeade, this experience taught me how to deal with rude customers, provide them with solutions to their problems, deal with stress and find solutions to the situations that might happen at the studio.
Organized and detail-oriented with a strong work ethic.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.

Bar attendant/waitress

KFC

06.2022 - 08.2022

Customer service professional with experience in the customer service
Skilled in enhancing customer experiences and ensuring high satisfaction in fast-paced environments.

Education

High School Diploma -

Haabersti Vene Gümnaasium

Estonia

06.2023

Skills

Programming languages
Reliability and punctuality
Multitasking

Friendly, Positive Attitude
Stress Tolerance

Additional Information

I am passionate about learning new languages, including Arabic, Italian, Turkish, and Chinese. This hobby not only broadens my cultural understanding but also enhances my cognitive skills and opens up new professional opportunities. My enthusiasm for languages reflects my curiosity and adaptability, as well as my dedication to continuous learning. My main personal characteristics will be adaptability, detail-oriented, collaborative, energetic, proactive and sensitive, which allows me to build empathetic relationships and navigate interpersonal dynamics with care.

Languages

Russian

Native language

English

Upper intermediate

Estonian

Intermediate