ZEESHAN ALI
Tartu
Summary
A results-driven professional with extensive experience in IT support and incident management. Skilled in effectively escalating and coordinating incidents and requests to the appropriate support level. Proven ability to engage directly with customers via various channels to resolve issues efficiently. Dedicated to delivering high-quality support and ensuring seamless operation of IT environments. Experienced in providing comprehensive support for provisioning, Charging & billing, VAS operation, and maintenance of systems, including hardware, software, and related infrastructure. Capable of troubleshooting applications, system health checks, and patching. Strong collaborator with excellent communication and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Associate Support Services
Huawei Technologies Co
2018.03 - 2023.01
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Generated status reports detailing key information, produced documentation and developed presentations.
- Process incidents/requests initiated by customers and system monitoring, log and respond to all contacts from customers, including emails and phone calls.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Provide support for effective provisioning, installation, configuration, operation, and maintenance of systems for hardware, software, and related infrastructure and support including application troubleshooting, tuning, patching, and upgrade.
Education
Foreign Languages And Cultures - Estonian Language
University of Tartu
Tartu, Estonia10.2025
Bachelor of Science - Telecommunications
Superior University
Lahore, Pakistan04.2015
Skills
Technical Support
Performance Monitoring
Report Development
Banking Financial Software
Familiar with Database (SQL)
Linux
Computer skills
Problem solving
Accomplishments
- Outstanding performance award 2020
- Outstanding delivery Engineer 2022
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Estonian
Elementary
Hindi
Limited Working
Certification
- Oracle Cloud Infrastructure 2023 Certified Foundations Associate [No. 20924911OCIF2023CA]
- Oracle Cloud Infrastructure 2023 Certified Architect Associate [No. 100094479OCI2023CAA]
- Basic I.T Skills under NAVTTC ;six months Training Certificate.[Institute of Tourism &Hotel Management, Govt.of Punjab, Pakistan].
Timeline
Sr. Associate Support Services
Huawei Technologies Co
2018.03 - 2023.01
Foreign Languages And Cultures - Estonian Language
University of Tartu
Bachelor of Science - Telecommunications
Superior University
- Oracle Cloud Infrastructure 2023 Certified Foundations Associate [No. 20924911OCIF2023CA]
- Oracle Cloud Infrastructure 2023 Certified Architect Associate [No. 100094479OCI2023CAA]
- Basic I.T Skills under NAVTTC ;six months Training Certificate.[Institute of Tourism &Hotel Management, Govt.of Punjab, Pakistan].
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