Adelina Fetuga
Tallinn,784
Summary
Conscientious Customer Support Associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender /Kitchen Crew Member
IIlegard OÜ
09.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Martsipani galerii
05.2018 - 08.2019
- Responding to customer inquiries in a timely manner
- Suggest budgets and improvements based on long-term
commercial plans - Ensured that the company's clients were satisfied with the service provided
- Leading various celebration like birthdays and making sure new customers have a great experience during excursions
Customer Service Assistant
Mckenzie Invest OU
07.2017 - 08.2017
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
Education
Bachelor of Arts - French Language And Literature
Tartu University
Estonia06.2023
Skills
- Operational Efficiency
- Prioritization
- Travel Planning
- Computer Proficiency
- Communication
- Flexibility
- Multi-tasking
- Critical thinker
Certification
- English Education, Keeltekool In Down-Town MTÜ - 2012-2017
- Art School, TVLKEK - 2014-2019
Languages
Russian
Native language
English
Advanced
C1
Estonian
Upper intermediate
B2
French
Upper intermediate
B2
Timeline
Bartender /Kitchen Crew Member
IIlegard OÜ
09.2022 - Current
Customer Service Representative
Martsipani galerii
05.2018 - 08.2019
Customer Service Assistant
Mckenzie Invest OU
07.2017 - 08.2017
Bachelor of Arts - French Language And Literature
Tartu University
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