Conscientious Customer Support Associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Hi, I’m
Adelina Fetuga
Tartu,784
Summary
Overview
6
years of professional experience
2
Certifications
Work History
IIlegard OÜTartu
Bartender /Kitchen Crew Member
09.2022 - 08.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Martsipani galerii
Customer Service Representative
05.2018 - 08.2019
Job overview
- Responding to customer inquiries in a timely manner
- Suggest budgets and improvements based on long-term
commercial plans - Ensured that the company's clients were satisfied with the service provided
- Leading various celebration like birthdays and making sure new customers have a great experience during excursions
Mckenzie Invest OU
Customer Service Assistant
07.2017 - 08.2017
Job overview
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
Education
Tartu UniversityEstonia
Bachelor of Arts from French Language And Literature
06.2023
University Overview
Skills
- Operational Efficiency
- Prioritization
- Travel Planning
- Computer Proficiency
- Communication
- Flexibility
- Multi-tasking
- Critical thinker
Certification
- English Education, Keeltekool In Down-Town MTÜ - 2012-2017
- Art School, TVLKEK - 2014-2019
Languages
Russian
First Language
English
Advanced
C1
French
Upper Intermediate
B2
Estonian
Upper Intermediate
B2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I bring youth, experience, and a strong work ethic to the table
Timeline
Bartender /Kitchen Crew Member
IIlegard OÜ
09.2022 - 08.2023
Customer Service Representative
Martsipani galerii
05.2018 - 08.2019
Customer Service Assistant
Mckenzie Invest OU
07.2017 - 08.2017
Tartu University
Bachelor of Arts from French Language And Literature
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