BELLA ANYANGO OCHIENG
Tallinn,784
Summary
Versatile and results-driven professional with a robust background in customer service, product diagnostics and quality assurance. Proven track record of improving operational efficiency and boosting customer satisfaction through exceptional problem-solving skills and personalized service. proficient in Microsoft office tools, adept at fostering positive customer relationships and demonstrate adaptability, effective communication and a passion for delivering exceptional retail experiences.
Overview
5
5
years of professional experience
Work History
Production Specialist
Eippa WSOperations OÜ Tallinn, Estonia
Tallinn
2024.04 - Current
- Performed device diagnostics, repair processes, and quality control to ensure refurbished devices met high standards.
- Improved operational efficiency through attention to detail and adherence to quality guidelines.
Spa Therapist
Evridiki Spa by Apivita
Chania
2023.06 - 2023.09
- Provided warm welcomes to clients, enhancing the customer experience from arrival to departure.
- Increased repeat customer rates by 10% through exceptional service and professional spa treatments, including massages, face, and body therapies.
- Ensured high hygiene standards by sterilizing equipment and maintaining cleanliness in treatment areas.
- Delivered health and wellness massages using non-medicinal therapies.
- Scheduled client sessions, and maintained accurate records of appointments and treatment plans.
Modern Agricultural Specialist
Arava International Center Agricultural Training
Ein Yahav
2021.11 - 2022.08
- Gained knowledge in sustainable agriculture and food production processes.
- Improved customer satisfaction by 50% through efficient problem resolution regarding agricultural produce.
Community Health Volunteer and Social Worker
Goldstar Kenya
Nairobi
2020.07 - 2020.12
- Conducted psychosocial counseling and coordinated community health promotion activities.
- Trained community health workers on topics such as child nutrition and hygiene.
- Implemented effective social service interventions to meet client needs.
Education
Master's of spa and hospitality - Spa and Wellness
University of Tartu
Pärnu, Estonia2025-06
Bachelor of Arts - Humanities And Social Sciences
Rongo University
Migori County, KenyaSkills
- Microsoft Word/PowerPoint,excel
- Device Diagnostics and Quality Control
- Workflow and Operations Management
- Customer Service and Communication
- Adaptability and Problem Solving
- Spa and Wellness Services
Languages
English (Proficient)
Timeline
Production Specialist
Eippa WSOperations OÜ Tallinn, Estonia
2024.04 - Current
Spa Therapist
Evridiki Spa by Apivita
2023.06 - 2023.09
Modern Agricultural Specialist
Arava International Center Agricultural Training
2021.11 - 2022.08
Community Health Volunteer and Social Worker
Goldstar Kenya
2020.07 - 2020.12
Master's of spa and hospitality - Spa and Wellness
University of Tartu
Bachelor of Arts - Humanities And Social Sciences
Rongo University