Jelizaveta Jevdokimova
.
Tallinn
Summary
Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Adept at collaborating with cross-functional teams to address customer needs and deliver a superior level of service. Able to prioritize and delegate tasks and meet deadlines.
Overview
2025
2025
years of professional experience
2018
2018
years of post-secondary education
3
3
Languages
Work History
Remote Assistance Specialist
Starship Technologies
9 2021 - 03.2024
- Oversee the robots during their autonomous operations via computer stations
- Remotely operate/guide the robot in a safe and sensible manner in certain traffic situations
- Control robot while establishing new mapping paths
- Log and report any issues to relevant teams
Customer Support Agent
Monese
Tallinn
06.2023 - 08.2023
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction and communicated with various internal departments using such platforms as Zendesk and Slack
- Assisted clients in activating and restoring their accounts
- Monitored customer accounts for suspicious activity and initiated investigations when necessary
Customer Support Specialist
Majorel
03.2019 - 03.2023
- Helped large volume of B2B customers every day with positive attitude and focus on customer satisfaction
- Handled incoming call and emails from Booking.com partners in a professional and efficient manner
- Regularly exceeded daily targets by taking over 40 calls and 10 emails per day
- Assisted new hires with any doubts or concerns, provided feedback to the management, acted as a Senior Specialist
Front Desk Administrator
Meriton Old Town Hotel
10.2017 - 03.2019
- Maintained a friendly and welcoming environment for all staff, guests and visitors
- Processed payments accurately and efficiently and managed the hotel's cash register operations
- Demonstrated knowledge of hotel policies and procedures to all guests and colleagues
- Managed customer reservations and provided accurate information about the hotel's services and amenities
Education
High School Diploma -
Skills
Fast Learner
Communication Skills
Self Motivation
Customer Satisfaction
Positive Attitude
Customer Service
Microsoft Office
Time Management
Zendesk
Active listening
Attention to detail
Accuracy
Timeline
Customer Support Agent
Monese
06.2023 - 08.2023
Customer Support Specialist
Majorel
03.2019 - 03.2023
Front Desk Administrator
Meriton Old Town Hotel
10.2017 - 03.2019
Remote Assistance Specialist
Starship Technologies
9 2021 - 03.2024
High School Diploma -
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