Melvin Mwakitwange

Quickly learned new skills and applied them to daily tasks that helped me improve day to day duties as accurately and efficiently in the following ways;

• Consistently achieving high task quality scores, demonstrating a track record of reliability and effectiveness when assigned various tasks
• Demonstrated critical thinking and ability to work under pressure during peak hours as I ensure seamless operations while still maintaining a high customer satisfaction.
• Cultivated strong problem-solving skills, adept at quickly analyzing challenges and applying appropriate troubleshooting techniques while adhering to company protocols during incidents.

As a production specialist at Swappie, I played a dynamic role that helped me become an integral part of the production specialists team in the following ways;

• Assisted the warehouse manager in keeping track of the existing and incoming stock of phones that would be handled and transferred to other departments to be dealt with respectively.
• Immersed myself in a dynamic environment where attention to detail and precision are important.
• Working alongside a skilled and dedicated team, in which I contributed to every step of the production process, wether be it inspecting incoming smartphones for functionality and cosmetic condition, performing repairs or replacements when necessary.

Working as a customer support associate at New Lukuyu Bricks offered me a dynamic and rewarding experience as I gained multiple skills that I would later use elsewhere such as;

• Ensuring high customer satisfaction.
• Used excellent communication and problem-solving skills to provide accurate information and guidance to all our customers.
• Handling customer inquiries while also process orders and track their progress.

Currently pursuing a bachelor's in Game design and development where I use my graphic design skills to make meaningful and creative art styles for my games as well as write code and build other assets for those games.

As a dedicated student at St. Joseph Cathedral High School, I immersed myself in an environment that blends academic excellence on par with spiritual growth. At school I was part of the basketball team as the captain leading my team to multiple matches against other schools within the district.